As a Store Team Lead, you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry's finest teammates and partners.
WHAT YOU'LL DO
- Deliver outstanding service to our consumers using our C.H.A.R.M. service model
- Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
- Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
- Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
- Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
- Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
- Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
WHAT YOU BRING TO THE TABLE
- Possess at least A Level / Diploma or above preferred
- Minimum 3 to 4 years of total retail experience with a preference for candidates with previous store leadership roles.
- Professional working proficiency in English, proficiency of other language(s) will be an advantage
- Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partner
- Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
- Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
- Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
- Desire to succeed in a high growth, fast-paced retail environment
- Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
