Position
As a Store Operations Associate, you are at the heart of the boutique's operational excellence, ensuring every detail behind the scenes is executed with precision and care. By supporting inventory, boutique administration, logistics, and operational processes, you enable a seamless client journey while supporting the sales team in delivering the exceptional service from the House of Dior.
Job responsibilities
Customer & Care Services
- Be a key referent to review all aftersales clients requests, boutique KPIs and follow up with administrative tasks
- Escalate client/ boutique issues when urgent/ complicated to ensure excellence in service
Digital Tools & Projects
- Support implementation on all digital related projects for the boutique
POS & Cash Management
- Manage all aspects of POS/ Till Payments including distant selling process and guidelines
- Verify all transactions adhere to local market legal requirements and anti-money laundering standards
- Clear comprehension & application of all current POS practices, procedures, systems & applications
Boutique Maintenance
- Support & follow up on maintenance requirements and budget for boutique
- Assist in managing adhoc projects and ensure timeline are met (e.g. events/ pop ups, external storage locations, boutique opening/ closing)
Stock Management
- Support the boutique management to manage inventory flows (e.g. stock deliveries, transfers, and results/shrinkage rate of the annual inventory)
- Ensure that storage regulations are followed, processes are implemented, and best practices are applied by the boutique
- Support the boutique management to supervise supply needs for boutique (materials, tools, uniforms, and other things, etc.)
Process & Internal Control
- Handle daily administrative support for the boutique
- Make sure the boutique is operating in accordance with the Dior guidelines, Regional Operations and local health and safety policies
Profile
- Minimum 2 years of relevant experience in the luxury retail industry
- Detail-oriented and organised
- Numerical sensitive
- Self-motivated and proactive
- Able to work under pressure and meet tight deadlines
- Fluent in English, any additional language will be an advantage
