Lead daily store operations and manpower planning to achieve operational targets and business goals
Recruit, train, and motivate team members to enhance performance and deliver exceptional customer service
Manage administrative functions including inventory control, sales forecasting, invoice consolidation, and report generation (sales and costing) to support management decision-making
Conduct monthly inventory audits of operating equipment and supplies to maintain optimal stock levels and reduce losses
Collaborate effectively with cross-functional teams and stakeholders to ensure smooth execution of store activities and promotional campaigns
Enforce compliance with product quality, hygiene, and safety standards to uphold brand reputation and customer trust
Evaluate employee performance regularly and provide constructive feedback to foster continuous improvement
Investigate and resolve customer feedback related to service and product quality to enhance customer satisfaction
Maintain comprehensive knowledge of menu items and presentation standards to ensure consistent product delivery
Oversee shift handover, opening, and closing procedures to guarantee operational continuity and accuracy
Perform additional duties as assigned to support store operations and business objectives
Requirements:
Minimum 2 years of supervisory experience in managing a cafe and/or restaurant
Strong people management and communication skills, with a hands-on approach to operations
Ability to prioritize tasks and manage time effectively in a dynamic environment
Comfortable working in a fast-paced setting and able to perform well under pressure
