Key Responsibilities:
Business Performance & Development
- Drive sales performance and profitability by setting and achieving store sales targets
- Monitor and analyse business performance, identify anomalies and propose action plans to retail manager
- Assign clear targets to each team member and monitor regularly
- Provide weekly reports communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM
- Build network and understanding of store environment, monitor competitors in order to identify potential opportunities
- Anticipate business changes and assess risks and opportunities
Client Experience
- Support team in building and strengthening relationships with clients
- Drive local clients network growth and increase their loyalty
- Ensure qualitative monitoring and updating of client information
- Active involvement in all store events
- Facilitate solutions to client needs/issues
- Spread a service centric mindset in the team
- Be proactive outside the store by increasing customer flow and developing local network
Team Management & Development
- Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and commitment to luxury service.
- Provide ongoing coaching, training, and performance management to support the store team's growth and success
- Identify individual and team training needs with the retail manager
- Conduct regular one-on-one performance reviews to enhance team members individual and collective effectiveness.
- Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team
- Be the voice of Kenzo communicating vision, targets and initiatives
- Responsible for recruiting and developing a network outside of the store environment
Store Operations & Management
- Oversee day-to-day operations of the store, ensuring smooth and efficient functioning
- Coordinate the scheduling of inventories and cycle counts with store(s)
- Ensure product replenishment and manage physical inventory of merchandise
- Ensure product integrity through strict adherence to AS&Q guidelines
- Maintain visual display of products in accordance with VM standards
- Ensure store functional maintenance and appropriate levels of products on the salesfloor, in line with Corporate policies, procedures and business needs
- Ensure compliance with company policies and procedures, as well as local laws and regulations
- Oversee cash handling procedures and point of sale operations, ensuring accuracy and security
- Prevent, minimize and reduce risk of stock loss or theft occurrence at all times
- Be vigilant about store security and loss prevention
