Leadership & Development
- Lead and support your team to deliver strong results and an engaging, consistent customer experience.
- Provide coaching, feedback, and regular development conversations that grow your team's capability.
- Drive accountability through clear communication and regular check-ins
- Recruit and retain great people who align with Our Way and bring energy to the team.
- Build an inclusive and positive team environment where everyone feels supported and empowered.
- Drive a culture of recognition, feedback, and shared success.
Commercial & Operational Excellence
- Deliver your store's sales, wage, shrink, and contribution targets.
- Manage scheduling and compliance to support operational needs and workforce legislation.
- Execute stock flow and backroom management to support product availability and visual standards.
- Use store performance data and insights to identify trends and actions.
- Use commercial and operational data to identify opportunities and implement solutions that improve results.
- Ensure compliance with company policies, procedures, and operational standards.
Brand & Customer Experience
- Create a consistent, customer-first environment aligned with our customer experience model.
- Maintain visual merchandising standards that reflect brand identity.
- Build customer connection and engagement through service and store presentation at every touchpoint.
