The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group's businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Job Summary
The Store Director leads the COMO Orchard flagship store, managing its P&L to ensure high profitability, while ensuring the store delivers inspiring experiences that feel both contemporary and true to each brand's identity. This role develops high-performing teams, and partners with Merchandising, Marketing and Creative to bring our labels to life.
This position is designed for a leader who understands the nuances of multilabel retail: balancing diverse brand needs, shaping commercial priorities, and building a retail culture of performance, but anchored in empathy for both clients and team members alike.
The Ideal Candidate
You genuinely like interacting with people, and easily connect with everyone: from a diverse range of ages, backgrounds and cultures. You care deeply about the small details of a store how clean it is, how efficient its processes are, and have high standards of the people you work with, and push them to be the best that they can be. You're not easily discouraged by problems as you see them as challenges that make you better at what you do, and you take pride in being a solution-finder. You like seeing others succeed, and celebrate your team's success as much as your own.
Job Responsibilities
Operational Excellence & Brand Standards
- Ensure COMO Orchard upholds modern luxury retail standardswarmly welcoming, curated, operationally smooth and visually compelling.
- Work hand-in-hand with Learning & Development to strengthen service rituals and engagement standards that reflect Club21's multilabel DNA, ensuring excellent client experiences across different brand universes.
- Oversee and control operational compliance, store readiness, inventory accuracy and process optimisation.
- Drive adoption of clienteling tools, digital selling behaviours and elevated service practices.
- Lead initiatives to improve conversion, traffic utilisation, client capture and service KPIs.
- Partner closely with VM to ensure visual merchandising enhances both storytelling and sales performance.
- Maintain best-in-class housekeeping, back-of-house discipline, and operational hygiene.
Retail Performance & Sales Management
- Own full store P&L accountability, including sales targets, productivity metrics, expense control, and annual budgeting.
- Shape seasonal commercial priorities in partnership with Merchandising, contributing field insights on client behaviour, sell-out patterns and assortment opportunities.
- Ensure disciplined stock management and shrinkage control.
- Identify white-space opportunities, new client segments and store experience enhancements to strengthen brand differentiation.
- Lead weekly and monthly business reviews to assess performance, address gaps and activate strategic levers.
Client Experience & Engagement
- Partner closely with CRM and Marketing to shape client development strategies, segmentation priorities, outreach rituals and key client journeys.
- Oversee retail execution of events, activations, collaborations and VIP engagements that are aligned with each brand's positioning.
- Guide teams on outreach, reactivation, top-client conversion and event follow-through.
- Monitor clienteling KPIs and strengthen store-level ownership of client development outcomes.
People Leadership & Talent Development
- Lead and coach Supervisor and team to create an empowered, high-performing retail store.
- Build succession pipelines and capability pathways for frontline talent, focusing on service, styling, commercial acumen and leadership maturity.
- Shape a culture grounded in clarity, curiosity, accountability and strong client focus.
- Partner with HR on recruitment, development, performance management and workforce planning for retail roles.
- Foster an environment where diverse brands and teams can thrive under one unified store vision.
Compliance, Standards & Risk Management
- Safeguard compliance with operational standards, safety requirements and loss prevention protocols.
- Oversee shrinkage reduction programmes, cash-handling integrity and inventory audit cadence.
- Ensure all operational standards are consistently met, protecting both brand equity and profitability.
Job Requirements
- Degree in Fashion, Retail Management, Brand Management or equivalent
- Minimum 7 years experience in fashion and/or luxury retail operations at a managerial level
- Proven track record in leading operational teams and driving sales across multiple stores.
- Deep understanding of luxury clienteling, VIP relationship management, visual merchandising and brand standards.
- Inspirational leadership skills in hiring, coaching and developing high-performing retail teams with a hands-on floor presence.
- Excellent communication skills with a confident, outgoing personality and strong on-floor presence.
