Job Overview
We are seeking an experienced Station Operations Manager (Cold Chain) to oversee end-to-end temperature-controlled logistics operations. This role is critical in ensuring the efficient, timely, and compliant delivery of cold chain products while maintaining high service levels and operational excellence. You will lead a team on the ground, optimise processes, and drive continuous improvements across the supply chain.
Key Responsibilities
1. Operations & Capacity Planning
- Ensure sufficient capacity for parcel collection and delivery
- Drive high SLA performance and timeslot adherence
- Minimise product damages and defrosting incidents
2. Cost & Performance Management
- Manage operating costs in line with budget targets ($350K/month)
- Monitor financial and operational performance metrics
- Implement cost optimisation initiatives
3. SOP Governance & Compliance
- Ensure adherence to operational SOPs across processes, equipment, and facilities
- Maintain compliance with cold chain handling standards
- Drive consistency in execution across the station
4. Process Improvement & Optimisation
- Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)
- Optimise workflows to enhance efficiency and productivity
- Drive operational innovation and scalability
- Leadership & Team Management
- Lead and develop a team of 20 staff (supervisors, drivers, sorters)
- Set performance goals and drive accountability across the team
- Act as the primary communication channel for policies and updates
- Work hands-on with the team on the ground to resolve issues and remove barriers
Key Requirements
- Experience & Skills 3–5 years of experience in logistics, distribution, or cold chain operations
- Proven experience managing teams of 10+ employees
- Strong analytical and problem-solving skills with data-driven decision making
- Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)
- Ability to thrive in a fast-paced, high-pressure environment
- Strong communication and stakeholder management skills
- Bachelor's Degree in Supply Chain, Operations, or related field
- Lean Six Sigma Green Belt is an advantage
