We are seeking a Resource Operations & Administrative Support professional to support our Global Technical Resource Management function. This role combines project administration, resource coordination, and operational support responsibilities. The successful candidate will act as the primary point of contact for deployed IT resources, coordinate with internal teams and vendors, and ensure smooth onboarding, deployment, compliance, and day-to-day operational support for outsourced and project-based staff. This role plays a key part in ensuring operational continuity, efficient resource management, and compliance with organisational and client requirements.
Key Responsibilities:
- Serve as the primary operational contact for deployed resources at client sites.
- Handle employee queries related to attendance, leave, onboarding, offboarding, system access, and general administrative matters.
- Maintain accurate records of resource deployment, assignments, and changes.
- Receive, document, and resolve day-to-day issues raised by deployed staff.
- Escalate complex or sensitive matters to the Senior Manager when required.
- Ensure timely follow-up and closure of all issues.
- Coordinate with internal HR, Admin, and project teams to support deployed resources.
- Liaise with client representatives and parent company stakeholders on operational matters.
- Ensure compliance with client policies, processes, and engagement requirements.
- Execute standard operating procedures (SOPs) and workflow processes.
- Maintain documentation related to deployments, approvals, and compliance.
- Track timesheets, access approvals, onboarding documentation, and other operational records.
- Prepare regular operational and staffing reports.
- Monitor open issues, risks, and resource status.
- Identify operational gaps and support continuous improvement initiatives
- Coordinate resource requirements with hiring and project managers.
- Liaise with outsourcing and staffing vendors for resource fulfilment.
- Track recruitment progress, onboarding status, and deployment timelines.
- Support standardisation of operational processes and documentation.
- Maintain consistency across projects and engagements.
- Assist in internal and external audits.
- Ensure documentation accuracy and compliance readiness.
- Support audit queries and follow-up actions.
Requirements:
- Diploma or Bachelor's Degree in Human Resource Management, Business Administration, or a related discipline.
- Resource coordination
- HR operations
- Project or administrative support
- Vendor or staffing coordination
- Strong organisational and coordination skills
- Excellent verbal and written communication
- Good stakeholder management abilities
- High attention to detail and accuracy
- Ability to handle multiple tasks and priorities
- Proficient in MS Office / Google Workspace
- Ability to work independently and collaboratively
To apply, simply click the Apply button or send your updated profile to [Confidential Information]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.
