Staff Augmentation Manager

Responsibilities

. Serve as the primary point of contact for staff augmentation-related inquiries from internal teams, clients, and external partners.

. Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently met.

. Build and maintain strong client relationships, manage escalations and ensure overall client satisfaction.

. Ensures compliance with client contracts, regulatory requirements, and internal policies.

. Manage and deliver reporting cadences for internal stakeholders and clients, providing insights and visibility into delivery performance.

. Collaborate with Sales to support new opportunities and expand existing engagements.

. Partner with internal and external business leaders to advise on staff augmentation recruitment and resourcing strategies.

. Identify opportunities to leverage technology that enhances efficiency, create processes and standards for selection, implementation and support.

. Provide leadership and oversight in administering company policies, ensuring consistent application across engagements and projects.

. Drive continuous improvement through process reviews, performance analysis, and operational best practices.

. Monitor labor market trends, best practices and regulatory changes, integrating them into internal policies and workflows.

. Foster strong relationships with external recruitment agencies and vendors to ensure timely and quality talent delivery.

. Oversee the financial performance of the staff augmentation function, including P&L management, invoicing accuracy and collections.

Requirements

. Diploma or Degree in a relevant field

. At least 5 years of relevant experience in staff augmentation or workforce solutions

. Strong project management skills with the ability to work under pressure

. Excellent stakeholder management and client-facing skills

. Proven ability to build relationships across multiple functions and organizational levels

. Strong communication skills, both written and verbal

. Ability to present insights and recommendations to senior stakeholders

. Good understanding of local labour regulations and market conditions

. Strong attention to detail with sound financial acumen, including P&L management

Shortlisted candidates will be offered a 6 Months agency contract employment till Feb 27.

Licence no: 12C6060