The Work itself:
- Engage with product, architects, developers, Certification, Project management, Operations & Infrastructure teams from the start of the SDLC phase.
- Become subject matter expert for the assigned product verticals. Analyze complex systems from a reliability and resilience perspective.
- Run the production environment by monitoring availability and taking a holistic view of system health
- Understanding the end-to-end product topology from infrastructure and application perspective.
- Identify sources of instability in large-scale distributed systems and drive operational excellence. Dive deep and understand every issue occurred and own them completely for end-to-end closure.
- Performing functional analysis of products by gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding integration/operational challenges.
- Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.
- Work closely with development and product teams on suggesting new features and enhancements based on live issues.
- Drive down the burden of toil with tooling and automation to achieve operational efficiency and smoother customer experience.
- Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
- Engage with tech and non-tech partners on regular basis to analyze functional and technical in-depth solutions.
- Understanding new changes in production systems and assessing its risk from application perspective for driving reliability and availability
- Have some level of network engineering understanding to assist in incident/issue triaging
- Provide guidance and technical expertise to junior team members.
- Provide Level 3 on-call support. It is only the first 60-90 mins and on rotation basis.
The Skills You Bring:
- Strong work ethic, leadership skills, excellent judgment and good time management in prioritising work, and the ability to work in fast paced, team-oriented environment.
- Strong technical background with full stack application knowledge with hands on experience on REST technologies.
- Knowledge in Java or related technologies would aid in bug fixing, understanding the products supported better and also to support integration related issues.
- Need to have an excellent systems and product architecture understanding from application components and infrastructure perspective such as network, load balancer, firewall, gateway services etc.
- Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
- Willingness to work outside with a strong technical aptitude and excellent communication skills.
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
Our engineers do more than just write and test code:
- We count on your curiosity and creativity, to want to understand customer requirements and our processes and want to come up with creative solutions.
- While you'll have the skill to see and understand the big picture, you're able to stay focused on the task at hand to achieve immediate goals.
- You're great at systematic and accurate research wanting to uncover the smallest detail.
- You have amazing work ethics that will help us all work extremely well together.
- You have the passion to understand people and always strive harder to improve our products and services.
- You have excellent interpersonal skills and above all, you are a team player.
Basic Qualifications:
- 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications:
- Individual Contributor: 2 years relevant work experience with a Bachelor's degree or 5 years relevant work experience
- Having knowledge on data structures, algorithms, object-oriented programming, computer architecture, and software engineering OR equivalent experience
- Must have at least 2 years of professional working experience in Java based large scale and highly available environment
- Ability to develop tools and scripts to support automation needs.
- Application coding experience beyond simple scripting.
- 2+ years of development experience with Java, SQL/NoSQL, Automation, bug fixing, handling Production & Application operations
- Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
- Linux systems engineering capabilities and network analysis expertise
- Knowledge on Docker/Kubernetes, NginX, CDN, Caching technologies would be a great addition
