SG Diagnostics Pte Ltd is a Singapore-based ISO 13485-certified medical device company specialising in the distribution, implementation, and support of point-of-care testing (POCT) solutions and healthcare-related services. The Company also supports population health screening programmes and healthcare initiatives across Singapore and the region. SG Diagnostics is a subsidiary of Innova Bio-Medical Pte Ltd, which forms part of the Innova Medical Group, a global healthcare and diagnostics group headquartered in the United States.
About the role
The role combines sales support, customer relationship management, and administrative responsibilities to drive business growth and ensure smooth operations.
Key Duties and Responsibilities
Sales and Customer Support
- Support the Company's sales and business development activities to drive business growth and customer satisfaction
- Liaise with hospitals, clinics, laboratories, distributors, corporate clients, and other customers on enquiries, quotations, orders, deliveries, and related matters
- Prepare and process quotations, invoices, delivery orders, purchase orders, and other sales-related documentation accurately and promptly
- Follow up on customer enquiries, quotations, sales opportunities, deliveries, and outstanding payments to ensure timely resolution and customer satisfaction
- Support lead generation activities through telemarketing, customer prospecting, and appointment scheduling
- Coordinate and support product demonstrations, training sessions, exhibitions, seminars, and other marketing or promotional activities
- Maintain accurate customer records, sales data, and CRM/database information for effective sales tracking and reporting
- Monitor sales order status, delivery schedules, and inventory stock levels to ensure smooth operations
- Monitor market trends, competitor activities, and sales and marketing strategies, and provide relevant feedback to Management.
- Build and maintain strong long-term relationships with new, existing, and prospective clients
- Source, monitor, and track tender opportunities through platforms such as GeBIZ, SAP Ariba, eSesami, and TenderBoard.
Compliance & Documentation
- Ensure proper handling and maintenance of documents in accordance with company procedures and applicable regulatory or quality requirements.
- Support compliance with ISO 13485 quality management system documentation and internal procedures.
- Assist in document control and record management activities where required.
- Ensure confidentiality and proper handling of company, customer, and business information in accordance with company policies.
General
- Work closely with management and cross-functional teams to support business operations.
- Support company projects, population health screening activities, and operational events where required.
- Perform other ad-hoc duties and responsibilities as assigned by the Company.
About you
- Diploma or Degree in Business Administration, Sales & Marketing, Healthcare Management, Biomedical Science, Life Sciences, or related disciplines preferred
- Minimum 2-5 years of relevant working experience in sales support, administration, customer service, or related functions
- Experience in medical devices, healthcare, diagnostics, pharmaceutical, or related industries would be an advantage
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Organised, meticulous, and able to multitask effectively
- Able to work independently as well as in a team environment
- Able to perform effectively in a fast-paced environment
- Strong communication, interpersonal, coordination, problem-solving, adaptability, and negotiation skills
- Self-motivated, determined, and results-oriented
- Positive attitude, initiative, and willingness to support operational requirements in a small SME environment
We invite interested candidates to submit their resume, complete with salary expectation and earliest availability, to [Confidential Information].
