Position:
Patient Service Associate
Department:
NAMS / Quit Vape Helpline
Job Description
To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the frontline serve counters, the Quit Vape Helpline and the Quit Vape mailbox.
Job Responsibilities
- To provide clerical and operational support
- Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting
Requirements
Competency
- Service-oriented, confident and have a passion for helping others
- Good communication and interpersonal skills
- Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency
Educational And Professional Requirements
- GCE A levels or equivalent with customer service experience.
- Proficient in Microsoft Office applications
About IMH
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
