Role Overview
The Operations Executive is responsible for ensuring the smooth, accurate, and timely execution of day-to-day operations that support BNI Singapore's members, chapters, and leadership teams.
This role requires a highly organised and responsive individual who can manage multiple workflows, maintain operational discipline, and deliver consistent support to stakeholders in a fast-paced environment.
Key Responsibilities
- Operational Execution & Coordination
- Manage and execute daily operational tasks with high accuracy and timeliness
- Support end-to-end processes including member administration, training coordination, and internal workflows
- Maintain structured task tracking to ensure visibility and completion of all assigned work
- Member & Stakeholder Support
- Respond to member, chapter, and leadership team queries in a timely and professional manner
- Ensure all requests are acknowledged and followed through until resolution
- Provide clear and consistent communication to stakeholders on task status and outcomes
- Payment & Administrative Operations
- Manage payment-related queries, tracking, and coordination with Finance
- Ensure timely follow-up and resolution of outstanding payment matters
- Maintain accurate records and documentation of transactions and related communications
- Training & Event Operations
- Coordinate logistics for training sessions, meetings, and events
- Ensure readiness of materials, attendance tracking, and on-site/off-site support
- Maintain high standards of operational execution with minimal disruption
- Data Management & Reporting
- Maintain accurate and up-to-date records in internal systems (e.g. BNI Connect, trackers)
- Generate operational reports as required
- Ensure data integrity and consistency across platforms
- Inventory & Resource Management
- Monitor and maintain inventory levels of operational and training materials
- Ensure timely replenishment and zero stock-out for critical items
- Conduct regular inventory checks and maintain accurate records
- Process Improvement & Documentation
- Document and update Standard Operating Procedures (SOPs)
- Identify opportunities to improve operational efficiency and reduce manual work
- Support implementation of process improvements and system enhancements
Requirements
Experience & Skills
- 2–4 years of experience in operations, administration, or coordination roles
- Strong organisational and time management skills
- Proficient in Google Workspace (Sheets, Docs, Drive); Advance Excel skills preferred
- Experience handling multiple stakeholders in a fast-paced environment
- Detail-oriented with strong follow-through
Personal Attributes
- Strong sense of ownership and accountability
- Proactive and responsive — does not wait to be chased
- Able to handle pressure and shifting priorities
- Clear communicator with professional work ethic
- Solution-oriented mindset with ability to escalate when needed
What Success Looks Like
- Operations run smoothly with minimal follow-up required
- Stakeholders experience timely, reliable, and professional support
- Tasks are completed with consistency, accuracy, and ownership
- Processes are structured, documented, and continuously improving
Important Note
This role requires a high level of responsiveness, discipline, and accountability. Candidates who are not comfortable working in a fast-paced, detail-driven environment or managing multiple priorities concurrently may not be suitable.
This role is best suited for individuals who take pride in execution excellence and are committed to delivering consistent, reliable operational support.
Physical Demands and Working Conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Learn more at BNI.com
