- Serve as a trusted partner to regional and global teams, ensuring flawless coordination and growth.
- Lead and manage a multi-national engineering team to efficiently implement business objectives.
- Coordinate customer relationships and address blocking issues with a focus on delivering outstanding experiences.
- Collaborate with sales leadership to resolve and articulate clear responses to customer needs.
- Achieve and exceed revenue and profitability goals.
- Collaborate closely with support, product management, and engineering teams to ensure customer happiness.
- Track and report key performance indicators, optimizing delivery capacity and resource utilization.
- Drive continuous process improvements, ensuring compliance with quality management standards.
- Facilitate engaging and informational team and customer meetings.
- Implement a consistent methodology across the global services organization.
- Build and lead a motivated team, investing in their development and career growth.
- Provide support for departmental processes when faced with a blocking issue.
- Contribute to the evolution of the Global Services organization by attracting and retaining top talent.
- Foster a culture of continuous improvement, innovation, and learning.
Minimum Requirements/Qualifications:
- Bachelor's or master's degree in CS, Engineering, Life Sciences, or equivalent.
- At least 10 years of relevant experience in leading regional enterprise software services teams.
- Experience with software and services for clinical diagnostics is desirable.
- Proven leadership in managing multi-national informatics software services teams.
- Extensive knowledge of enterprise software services in life and laboratory sciences.
- General awareness of market trends and key players in the life and laboratory informatics space.
- Experience in a matrix organization delivering shared objectives in a global environment.
- Demonstrates a strong understanding of business insight and a focus on customer needs.
- Ability to innovate, prioritize workload, and work under pressure.
- Willingness to travel.
