Sr GCC Analyst

As a Senior GCC Analyst, you are a builder of stability and an architect of solutions in a high-stakes, real-time environment. Your focus is on preempting issues and delivering definitive resolutions.

Champion front-line trading support for global clients on market-event inquiries and product specifications for our entire asset class portfolio.

Analyze real-time market conditions and order flow, actively seeking out and mitigating unusual or inefficient behavior to maintain market integrity.

Oversee critical daily settlement data, product activations, and expirations, ensuring meticulous operational control.

Drive complex internal and external client investigations, translating intricate technical or market issues into clear, concise solutions for diverse audiences.

Develop and execute ad-hoc data queries and sophisticated analysis, constructing data-driven solutions that directly inform and improve policies, processes, and core technologies.

Engage directly with clients via phone and electronic channels, embodying a passion for immediate problem-solving and exceptional customer service.

Collaborate across global teams, managing incident resolution end-to-end and proactively contributing to our knowledge base.

JOB REQUIREMENTS
We are looking for a highly analytical and communicative professional with deep experience in front-office support and financial market dynamics.

Proven experience in a customer-facing support role within financial services, preferably in a trading or technical support function.

Understanding of Futures and Options markets and trading concepts.

Extensive experience utilizing leading industry charting and news platforms (e.g., Bloomberg, Refinitiv Eikon).

Demonstrated ability to analyze statistical trends from trading activity, including price movement, volume, and volatility.

Exceptional written and verbal communication and problem-solving skills, with a track record of effective stakeholder management.

Experience with investigative and analytical tools is highly desirable.

A strong foundation in technical support, data analysis, or market analysis.

Ability to thrive both as an independent contributor and as a collaborative team member in a global operational setting.

Shift: Saturday - Wednesday