Control Tower Capability Development: Participate in building the company's unified Control Tower operational processes, monitoring nodes, exception rules, collaboration mechanisms, and management standards across the cross-border integrated logistics chain.
End-to-End SOP & Monitoring Node Mapping: Map end-to-end operational SOPs for ocean freight, air freight, road transport, warehousing, and distribution — defining key nodes, responsibility allocation, monitoring metrics, exception criteria, and resolution paths.
System Requirements & Dashboard Implementation: Translate operational processes, monitoring nodes, alert rules, and data definitions into system requirements; collaborate with the technology team to develop and optimize operational dashboards, exception monitoring, and KPI dashboards.
Overseas Regional Control Tower Operations Coordination: Align with overseas country and regional operations teams to drive unified processes, data definitions, node feedback, and exception handling mechanisms, improving cross-regional operational collaboration efficiency.
Key Account Support & Customized Scenario Implementation: Based on the company's unified Control Tower processes, systems, and monitoring mechanisms, support key accounts with fulfillment monitoring, exception follow-up, service quality improvement, and client-specific SOP implementation; for select key account scenarios, collaborate with sales, operations, regional, and system teams to drive customized requirement assessment and implementation.
Qualificatio
nsBachelor's degree or above, with experience in integrated logistics, cross-border logistics, international transportation, warehousing and distribution, 3PL/contract logistics, international freight forwarding, or Control Tower operations. Level can be matched to Specialist, Senior Specialist, or Manager based on experienc
e.Solid understanding of integrated logistics operations — familiar with one or more business scenarios including ocean freight, air freight, road transport, warehousing, distribution, order fulfillment, and supplier coordination; understand end-to-end operational flows in cross-border integrated logistic
s.Process and standardization capabilities — skilled in SOP mapping, key node definition, exception rule design, responsibility allocation, and process optimization; familiar with standardized operational management practice
s.System and data capabilities — understanding of order monitoring, operational dashboards, KPI dashboards, exception alerts, and system requirement mapping; able to translate operational processes and management rules into system or data requirement
s.Collaboration and execution skills — strong cross-team communication and project execution capabilities; able to coordinate overseas operations teams, technology, sales, customer service, suppliers, and internal operations teams to drive mechanism implementatio
n.Communication and presentation skills — strong coordination, data analysis, documentation, and structured expression abilities; English as a working language is preferred. Singapore-based roles require strong English communication skill
s.
Bonus Po
intsExperience in building, operating, or managing an integrated logistics Control To
wer.Experience at large-scale 3PL, contract logistics, international freight forwarding, comprehensive logistics groups, or cross-border logistics service provid
ers.Experience in end-to-end SOP mapping, monitoring node design, exception mechanism development, or process standardizat
ion.Experience in operational dashboards, KPI dashboards, exception alerts, supplier evaluation, or system requirement implementat
ion.Experience in Southeast Asia / Asia-Pacific regional logistics operations, cross-regional coordination, or key account operational supp
