Responsibilities
JOB DESCRIPTION
- Provides single point of accountability for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family.
- Deliver Cartus core products and services (consulting, cross cultural, language, moving services, etc.) to assign customers according to prescribed Cartus standards.
- Demonstrate knowledge of Cartus products and services in all interactions with clients and customers.
- Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting.
- Maintain and enhance relationships with Cartus internal departments and external suppliers/partners in regard to meeting and exceeding clients needs.
- Providing performance feedback, coaching, mentoring and training. Identify individual and team training needs and serve as team coach and mentor, draw on team and external resources to drive team results.
- Monitor team caseloads for productivity and make recommendations/take action regarding resource allocation.
- Model, for client and team, exceptional service; drive top block results through continuous attention to service standards, identifying delivery gaps, etc.
- Recognize cross-selling opportunities of Cartus products and services to assign clients to generate increased revenue.
- Recommend enhancement to client policy; promote Cartus and partnership services to generate increased revenue.
- Maintain and enhance relationships with Cartus internal departments and external suppliers/partners in regards to meeting and exceeding client needs.
- Coordinate special projects including client presentation, client/supplier training, etc.; present and deliver special projects including client presentations, training, etc.
- Any other duties as assigned by the Management.
Critical Dimensions
- Strong verbal and written communication skills
- Demonstrated interpersonal skills
- Exceptional customer service skills
- Ability to multitask; strong time and management skills
- Team Player
- Cultural sensitivity
- Innovative, creative problem solver
- Leadership skills
- Systems proficiency
Education/Experience Requirements
- Bachelor's degree or equivalent work experience required
- 4-7 years related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates payroll), hospitality (hotel concierge, airlines) or international industry.
- Demonstrated (formal/informal) team leadership skills.
- Superior communication skills needed, and account and/or people management experience preferred.
- Excellent spoken & written English and Korean language (required to communicate with Korean clients & assignees)
About Us
Cartus is leaning into its essence,
Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee's move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc.
(NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone's next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
