Overview
JOB DESCRIPTION
The Senior Language Consultant will have responsibility in assisting the Global Manager of Language Operations to oversee the delivery of language programmes (primarily in APAC, but also other regions as required). The role will support the team of Language Consultants in answering queries and supporting in training, caseload allocation and adherence to process. The Senior Language Consultant will support with reporting needs, including assisting in completing monthly global forecasts and other
ad hoc reporting requests as needed. The Senior Language Consultant will work with peers in other teams to support and champion a smooth and effective working relationship between ILS and other groups within Cartus.
The Senior Language Consultant will carry a reduced caseload (30% 50%) which will comprise high visibility customers and more complex cases. The Senior Language Consultant will be expected to provide an exceptional service to these customers (see the Language Consultant job spec for additional details).
Primary Duties
- Supporting the Global Manager of Language Operations with task including (but not limited to):
- Coaching and supporting Language Consultants.
- Providing coverage when the Global Manager of Language Operations is unavailable.
- Giving input on the hiring of new Language Consultants and taking part in interviews.
- Compiling and executing on training plans for new hires.
- Reporting requirements.
- Supporting GTM with queries, particularly in the APAC timezones.
- Coordinating and managing special Language Department projects, including coordinating team members and delegating responsibilities.
- Give feedback on systems and processes, and suggest changes where appropriate.
- Support in implementation of new products/services and/or processes.
- Maintain communications with peers in key client services teams, and leverage to support ILS delivery.
- Work closely with the Senior Language Network Specialists to ensure that communication between both teams remains fluid and visibility to supplier feedback is maintained.
- Maintaining a reduced caseload of high-visibility customers and providing an excellent service to all.
Internal/External Customer Service And Other Duties
- Supporting the wider Cartus team with knowledge and understanding of language services.
- Acting as product technical rep/subject matter expert both internally and externally as needed.
- Identify and suggest areas for improvement, streamlining, efficiency, both internally and for customers.
- As part of a larger team, maintaining and updating the Digital Learning System.
- Training new team members on process and procedures.
- Providing coverage for colleagues as required.
Education/Experience Preferred
- Bachelors degree or equivalent.
- At least 1 3 years of customer service and/or sales experience.
- At least 1 3 years of language teaching and/or training experience.
- At least 1 3 years experience working as a Language Programme Consultant (or equivalent).
- At least 6 months international living experience.
- Knowledge of at least one second language.
We will consider candidates who do not meet all these requirements if suitable alternatives are presented.
Key Qualities
- Excellent time management and organisational skills.
- Ability to multi-task and prioritise.
- Excellent written and verbal communication skills, including ability to summarise and explain concepts or ideas quickly and simply.
- Ability to coordinate individuals and delegate tasks as required.
- Initiative, critical thinking skills, strong problem solving/analytical ability.
- Interpersonal/Influencing skills.
- Ability to deliver constructive feedback in an effective and non-judgemental manner.
- Enjoy communicating with individuals from around the world and the ability to adapt communication style to fit various cultural norms of customers and trainers.
- Ability to work quickly and accurately, independently or as part of a team as required.
- Strong technical skills/computer literacy and ability to work on multiple systems at one time.
About Us
Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools & technology that help to fuel their success in a competitive real estate environment.
Anywhere Real Estate Inc.
(NYSE: HOUS) is moving real estate to what&aposs next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate , Century 21 , Coldwell Banker , Coldwell Banker Commercial , Corcoran , ERA , and Sotheby&aposs International Realty , we fulfill our purpose to empower everyone&aposs next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyones next move your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World&aposs Best Employers
- Newsweek World&aposs Most Trustworthy Companies
- Ethisphere World&aposs Most Ethical Companies
