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Sysmex Asia Pacific

Specialist, Customer Care

2-4 Years
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Job Description

Key Job Purpose

  • Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs
  • Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency.

Job Description

Inventory Management

  • Develop and maintain inventory plans for spare parts to ensure optimal stock levels
  • Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts
  • Manage transition between discontinued and replacement parts released via ECR/TB

Demand Forecasting

  • Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately
  • Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly

Supplier Management and Order Processing

  • Maintain strong relationships with suppliers to ensure timely delivery and quality of parts
  • Track status of purchase order and expedite shipment when necessary
  • Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries

Data Analysis and Reporting

  • Utilize inventory management systems and tools to track stock levels, order history and usage trends
  • Generate reports on inventory status, demand forecasts and supplier performance

Documentation and Process Improvement

  • Maintain accurate records and documentation related to inventory and procurement activities
  • Continuously evaluate and improve inventory management processes and procedures
  • Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste

Any other additional related responsibilities and project as assigned by superior

Job Requirements

  • NITEC or Diploma, or equivalent qualification in Supply Chain Management or a related field
  • Minimum of 2 years relevant working experience
  • Proficient in Microsoft Excel
  • Strong oral and written communication skills in English
  • Demonstrates high standards of professionalism and integrity in conduct, communication, and work practices

Additional Advantage

  • Prior experience with ERP systems, particularly SAP, will be an added advantage but is not mandatory

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About Company

Job ID: 138377899

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