Job Title: Specialist Associate (Classroom Teaching Support)
Posting Start Date: 09/01/2026
Job Description
Provide Comprehensive Classroom Support and Hybrid Teaching
- Deliver day-to-day technology and audio-visual support for a high-quality teaching and learning experience.
- Deploy and support hybrid teaching technology (eg. Zoom) supporting either fully virtual classrooms or a hybrid of live and virtual combined.
Training and Orientation
- Conduct short orientation sessions to familiarize teaching staff with NUS classroom teaching software and equipment.
- Develop written training materials.
Digital Assessments
- Invigilation and in person support for digital assessments/ examinations.
Event Support
- Extend support during on-campus events, contributing to setup and technical execution.
Preventive Maintenance
- Conduct preventive maintenance to ensure a seamless teaching and learning classroom. Preventive maintenance includes tracking projector lamp hours to ensuring software is updated.
Training, Collaboration and System Enhancement
- Conduct preventive maintenance, proactively identify and resolve potential issues (eg tracking projector hours).
- Gather feedback from faculty on what they would like in classrooms to support teaching and learning.
- Renew and enhance classroom systems, staying updated on relevant technologies in the educational arena.
Generate Reports
- Generate reports to Supervisors on the state of equipment and/ or recommendations for replacement.
- Propose new and innovative technology and software to aid in teaching and learning in collaboration with faculty.
Qualifications
- Tertiary qualification in Audio-Visual Technology or equivalent
- Minimum of 1 year of working experience in Classroom or Meeting room AV support and/or similar technical support environment
- Knowledge of audio-visual equipment, classroom systems and educational technology
- Good technical background with hands-on experience in Windows OS and Mac OS and Microsoft Office 365
- Understanding of video capture and video management system
- Require knowledge on network camera recording system
- Highly committed and good service-oriented attitude
- Experience in coordinating with vendors for AV installation projects is preferred
- Excellent communication and interpersonal skills for user training and support
- Team player and ability to work independently, make informed decisions, and escalate when necessary
- Flexibility to provide support during on-campus events and exams on weekdays or weekends
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department : Campus Asset Management
Employee Referral Eligible: Yes
Job requisition ID : 31288
