Specialist, Advanced Operations Solutions (Systems)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

The Business Analyst will support the execution and implementation of system enhancements. This role focuses on delivering both strategic initiatives and BAU improvements, ensuring alignment between business needs and technology solutions.

Key Responsibilities:

• Support end-to-end delivery and implementation of strategic projects and BAU enhancements

• Support and resolve end-user enquiries and system issues, ensuring timely and effective resolution, including investigation, root cause analysis, user satisfaction and adherence to service standards

• Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions

• Ensure business requirements are comprehensive, accurate, and future-ready

• Partner with Technology teams to evaluate solution options and recommend optimal approaches

• Translate business requirements into UAT scenarios, test conditions, and expected outcomes

• Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies, including defect management and resolution tracking

• Monitor project progress, track milestones, and escalate risks or issues proactively

• Contribute to project planning, including timelines and resource coordination

• Provide guidance and coaching to junior team members and testers during UAT execution

• Support business readiness, including preparation and review of training materials

• Drive continuous improvement initiatives, applying structured problem-solving to enhance processes, quality, and delivery efficiency

Requirements:

• Diploma or Degree in Business IT, Computer Science, or a related discipline

• Minimally 6 years of working experience in Life & Health Insurance Operations, with policy servicing knowledge preferred

• Familiar with Software Development Lifecyle (SDLC)

• Experience working in Agile/Scrum environments, with familiarity in tools such as Jira or Confluence

• Proven experience in Business Analysis and User Acceptance Testing (UAT)

• Strong analytical and problem-solving skills with a structured, logical approach

• Excellent stakeholder management, communication, and documentation skills

• Strong organizational skills with the ability to priorities, multitask, and meet tight deadlines

• High attention to detail and commitment to quality

• Ability to work independently with minimal supervision as well as collaboratively in a team

• Comfortable working in a fast-paced, dynamic environment

• Positive attitude with a willingness to learn, share knowledge, and continuously improve

• Experience in digital platforms and mobile application testing, including functional, integration, and user experience validation

• Working knowledge of SQL for data analysis, validation, and troubleshooting

• Certification in Lean, Kaizen, or familiar with Continuous Improvement methodologies is preferred, with the ability to identify inefficiencies and drive incremental improvements