SPA Massage Therapist

Provide professional massage and spa treatments in accordance with company service standards

. Train and guide massage therapists on proper techniques, service procedures, and customer service etiquette in line with Singapore service industry standards

. Conduct practical training for new therapists and evaluate their technical skills and service performance

. Ensure all therapists comply with Singapore hygiene, safety, and personal protection standards

. Monitor treatment quality and continuously improve overall service standards and customer satisfaction

. Assist in developing treatment protocols, training materials, and Standard Operating Procedures (SOPs)

. Support daily spa operations and on-site management when required

. Handle customer feedback and complaints professionally, and assist in resolving service-related issues

. Maintain treatment rooms, equipment, and products with proper cleaning, maintenance, and compliant usage

. Ensure all operations comply with relevant Singapore health, hygiene, and industry regulatory requirements