Spa Manager

Key Responsibilities

1. Staff Management & Training

• Supervise, lead, and motivate spa staff, including therapists and front desk team.

• Conduct regular training sessions on treatment standards, service protocols, product knowledge, and customer service.

• Ensure all employees adhere to the spa's policies, grooming standards, and operational procedures.

• Schedule staff rosters to ensure sufficient manpower and efficient workflow.

• Conduct performance reviews and support staff development.

2. Daily Spa Operations

• Oversee the smooth running of daily spa activities, ensuring all treatment rooms, facilities, and equipment are clean, well-maintained, and ready for use.

• Monitor appointment bookings, customer flow, and operational efficiency.

• Ensure compliance with health, safety, and hygiene regulations.

• Manage inventory of equipment, products, linens, and supplies handle stock ordering and replenishment.

• Address any operational issues promptly to minimise disruptions.

3. Customer Service & Experience

• Maintain high standards of guest service and satisfaction.

• Handle customer feedback or complaints professionally and promptly.

• Ensure consistent delivery of high-quality treatments and guest experiences.

4. Administrative & Business Support

• Assist in developing spa procedures, SOPs, and operational guidelines.

• Support marketing, promotions, and sales initiatives to drive revenue.

• Monitor KPIs, treatment performance, and staff productivity.

• Prepare operational reports and communicate updates to management.

5. Spa Maintenance & Upkeep

• Ensure cleanliness, organisation, and ambiance of all spa areas.

• Coordinate repair and maintenance works when needed.

• Maintain a safe and welcoming environment for guests and staff.