Solutions Engineer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 60 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across the globe.

As a Solutions Engineer, you will leverage your advanced technical expertise to enhance the sales process, effectively articulating our solution capabilities to potential customers. You will play a crucial role in designing both standard and custom solutions, ensuring they are tailored to meet specific customer needs and expectations. Your contributions will drive customer satisfaction and understanding while providing invaluable insights to our Product teams based on customer feedback and market trends. The role is open to candidates based in Australia, Singapore, or China.

Key Responsibilities:

• Consultative Sales Support: Co-Lead solution discovery workshops and deal strategy for complex, high-priority opportunities to influence successful outcomes
• Technical Sales Support: Utilize your in-depth technical knowledge and creativity to design compelling solutions, deliver engaging demos, empowering sales teams to effectively communicate the value of our solutions to prospects.
• Product Expertise: Act as a subject matter expert, providing comprehensive support to generalist sales team members by answering complex technical questions and offering strategic guidance on product features and benefits.
• Solution Configuration: Lead the validation and configuration of pre-designed and non-standard solutions before closing sales opportunities, leveraging our Professional Services and Partner teams and ensuring they align with customer requirements and industry best practices.
• Customer Education: Conduct in-depth training sessions for customers, ensuring they fully understand how to maximize the value of our products and solutions in their unique contexts.
• Voice of Sales to Product: Serve as a liaison between the sales and Product teams by consistently contributing feature requests and insights based on customer feedback and market analysis, helping to mitigate risks and strengthen our competitive positioning.

Qualifications:

• Previous experience working with CPaaS APIs, SaaS or low code & AI conversation design platforms.
• Experience in email technology or contact center solutions is a major plus.
• Minimum of 5 years related experience with a bachelor's degree; or 3 years and a master's degree.
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Excellent communication and presentation skills, capable of articulating complex technical concepts to both technical and non-technical audiences.
• Significant experience in consultative selling, solution design and implementation, with a deep understanding of both standard and custom solutions.
• Strong cross-functional collaboration skills; able to partner effectively with Sales, Product, Engineering, Customer Success, Technical Account Management and Partner teams.
• Proactive approach to identifying customer needs and addressing them through effective training and support or translating them into actionable feature requests.

Our Values

At Sinch we Dream Big, Win Together, Keep it simple and Make it Happen. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!