Solutions Architect (UC, Voice and AI)

Our client is a listed company that provides advanced communication software, products, and

services for enterprises.

We are seeking an experienced Solutions Architect to support our rapidly growing AI-driven

solutions portfolio while maintaining deep expertise in legacy voice, telephony, and unified

communications. Based in Singapore, this role will act as a regional technical authority,

guiding customers and partners across the ASEAN market on solution design, architecture,

and deployment strategies.

The ideal candidate is a forward-thinking technology leader who can translate business

needs into scalable, enterprise-ready architectures from conversational AI and voice

automation to traditional SBCs, gateways, and telephony integrations.

Responsibilities

1. Pre-Sales Architecture & Technical Leadership

Lead technical discovery, requirements gathering, and solution design activities for customers

across ASEAN.

Architect end-to-end solutions integrating AI platforms, speech services, voice bots,

analytics, and cloud services with existing enterprise voice environments.

Present and demonstrate solutions to enterprise customers, government agencies, and service

provider partners.

2. AI Solution Enterprise

Experience in AI-driven voice applications, including conversational AI, intent engines,

NLU/NLP, transcription, and call automation solutions is an advantage.

Collaborate with product teams on feature requirements, solution enhancements, and

competitive differentiation.

3. Voice & UC Technical Expertise

Provide deep expertise in SIP, SBCs, media gateways, PBX integrations, PSTN, and VoIP

protocols.

Support migrations from legacy telephony to cloud platforms such as Microsoft Teams, Zoom,

and SIP trunking environments.

Advise customers on security, survivability, and compliance requirements for regional

deployments.

4. Partner & Ecosystem Engagement

Enable and support regional channel partners, systems integrators, and service providers

with training, architecture guidance, and deal shaping.

Participate in partner onboarding, certification programs, and solution validation activities.

Collaborate with regional commercial teams on RFP responses, proposals, and customer

success planning.

5. Deployment Readiness & Customer Success

Provide high-level implementation oversight to ensure successful project outcomes.

Review solution designs, low-level architectures, and integra on approaches with delivery

teams.

Engage in escalation management when required to address complex technical challenges.

Qualifications

Good hands-on knowledge of AI/ML concepts, conversational AI frameworks, cloud-na ve

architectures, and API-based integrations.

Solid expertise with voice networks, including SIP, WebRTC, RTP, SBCs, media gateways,

PBXs, SIP trunking, and telephony routing.

Experience with Microsoft Teams Voice, Zoom Phone, or similar UC platforms is highly

desirable.

Familiarity with Azure, AWS, or GCP services including AI and speech-to-text

Professional Experience

612 years of experience in a pre-sales, solutions architecture, or technical consultancy

role.

Regional exposure to ASEAN markets, with understanding of customer needs across

enterprise, government, and service provider sectors.

Experience working with channel partners and systems integrators across the region.

Education & Certifications

Bachelor's Degree in Computer Science, Engineering, or related field.

Certifications in cloud platforms (Azure/AWS/GCP), AI/ML, and UC/telephony technologies are

advantageous.

Onion Search Pte Ltd

EA License No: 24C2108

EA Personnel: Sam Gan Shem Tyng

EA Personnel No: R24122936