Role Overview
The Solution Product Manager serves as a key bridge between Business Development (BD) and Product/Engineering teams, owning the end-to-end design and delivery of payment and acquiring solutions from pre-sales through go-live.
You will help banks, brands, and fintech partners rapidly integrate our payment capabilities-including card payments, e-wallets, QR payments, bank transfers, and Buy Now Pay Later (BNPL)-ensuring solutions are commercially viable, technically feasible, compliant, and scalable, while improving payment conversion rates and user experience.
Key Responsibilities
Pre-sales & Solution Design
- Partner with BD teams during commercial discussions to understand clients business models and payment use cases
- Translate client requirements into standardized acquiring and payment solutions (API / SDK / Portal / White-label)
- Prepare Partner Solution Documents, including:
- Functional scope
- Data flows
- Payment journeys
- KYC / settlement structures
- Compliance considerations
- Evaluate feasibility and impact of customised requirements, clearly defining product boundaries.
Integration & Go-Live Delivery
- Act as the primary product and technical point of contact for clients
- Coordinate closely with internal Product, Engineering, Settlement, and Risk teams
- Produce delivery artefacts such as:
- Integration Guides
- UAT Checklists
- Go-live Plans
- Track client integration, testing, and go-live progress to ensure delivery quality
- Capture best practices and convert delivery experience into reusable templates and internal knowledge
Product Standardisation & Feedback Loop
- Consolidate common client requirements and drive productisation
- Continuously improve standard APIs, SDKs, and solution templates
- Contribute to enhancements of the Developer Portal and Sandbox, improving integration experience.
Internal Collaboration & Knowledge Management
- Establish structured handover mechanisms across BD, Implementation, and Support teams
- Maintain solution FAQs and internal knowledge bases
- Provide regular product and technical training to BD and Partner Success teams.
Requirements
Basic Qualifications
- Bachelor's degree or above in Computer Science, Information Systems, FinTech, Payments, or related fields preferred
- 5+ years of experience in Product Management, Solution Architecture, or Technical Consulting
- Hands-on knowledge in at least one of the following domains:
- Acquiring / Payment Processing / Clearing & Settlement / FX
- Card payments, e-wallets, QR payments, BNPL
- Banking-as-a-Service (BaaS) or Fintech API platforms
- Ability to read and write API documentation
- Strong cross-functional communication skills
- Fluent written and spoken English and Mandarin.
Nice to Have
- Experience working with banks, payment institutions, or card schemes (Visa/Mastercard)
- Familiarity with ISO8583, PCI-DSS, KYC/KYB standards
- Experience managing UAT and delivery projects
- Experience collaborating with multi-country or distributed teams.
Role Attributes
- Able to switch fluently between business language and technical language
- Strong at abstracting customised requirements into scalable, standardised product capabilities
- Highly structured thinker with clear documentation and communication skills
- Strong sense of ownership, capable of independently driving multi-party delivery
- Passionate about building and productizing payments and acquiring infrastructure.
