Our client is a listed company that provides advanced communication software, products, and services for enterprises.
Our client is seeking an experienced Solutions Architect to support our rapidly growing AI-driven solutions portfolio while maintaining deep expertise in legacy voice, telephony, and unified communications. Based in Singapore, this role will act as a regional technical authority, guiding customers and partners across the ASEAN market on solution design, architecture, and deployment strategies.
The ideal candidate is a forward-thinking technology leader who can translate business needs into scalable, enterprise-ready architectures - from conversational AI and voice automation to traditional SBCs, gateways, and telephony integrations.
1. Pre-Sales Architecture & Technical Leadership
- Lead technical discovery, requirements gathering, and solution design activities for customers across ASEAN.
- Architect end-to-end solutions integrating AI platforms, speech services, voice bots, analytics, and cloud services with existing enterprise voice environments.
- Present and demonstrate solutions to enterprise customers, government agencies, and service provider partners.
2. AI Solution Enterprise
- Experience in AI-driven voice applications, including conversational AI, intent engines, NLU/NLP, transcription, and call automation solutions is an advantage.
- Collaborate with product teams on feature requirements, solution enhancements, and competitive differentiation.
3.Voice & UC Technical Expertise
- Provide deep expertise in SIP, SBCs, media gateways, PBX integrations, PSTN, and VoIP protocols.
- Support migrations from legacy telephony to cloud platforms such as Microsoft Teams, Zoom, and SIP trunking environments.
- Advise customers on security, survivability, and compliance requirements for regional deployments.
4. Partner & Ecosystem Engagement
- Enable and support regional channel partners, systems integrators, and service providers with training, architecture guidance, and deal shaping.
- Participate in partner onboarding, certification programs, and solution validation activities.
- Collaborate with regional commercial teams on RFP responses, proposals, and customer success planning.
5. Deployment Readiness & Customer Success
- Provide high-level implementation oversight to ensure successful project outcomes.
- Review solution designs, low-level architectures, and integra on approaches with delivery teams.
- Engage in escalation management when required to address complex technical challenges
Requirements
- Good hands-on knowledge of AI/ML concepts, conversational AI frameworks, cloud-na ve architectures, and API-based integrations.
- Solid expertise with voice networks, including SIP, WebRTC, RTP, SBCs, media gateways, PBXs, SIP trunking, and telephony routing.
- Experience with Microsoft Teams Voice, Zoom Phone, or similar UC platforms is highly desirable.
- Familiarity with Azure, AWS, or GCP services including AI and speech-to-text
Professional Experience
- 6-12 years of experience in a pre-sales, solutions architecture, or technical consultancy role.
- Regional exposure to ASEAN markets, with understanding of customer needs across enterprise, government, and service provider sectors.
- Experience working with channel partners and systems integrator across the region.
Onion Search Pte Ltd
EA License No: 24C2108
EA Personnel: Clover Lai Kah Wai
EA Personnel No: R24120119
