Required Qualifications
- Degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
- Microsoft Certified preferred:
- Power Platform Solution Architect Expert
- Dynamics 365 Functional Consultant or equivalent
- Business Analysis certification (CBAP, CCBA or equivalent) preferred.
- TOGAF certification preferred.
Experience
- Minimum 7 years of solution architecture and business analysis experience.
- Minimum 5 years of Microsoft Dynamics CRM / Dynamics 365 implementation experience.
- Proven experience in Microsoft Dynamics 365 Customer Insights projects.
- Experience leading requirement gathering and business transformation initiatives.
- Experience with enterprise integration and cloud-based platforms.
- Experience in higher education, public sector or customer engagement solutions preferred.
Technical Skills
Microsoft Technologies
- Microsoft Dynamics 365 Customer Insights
- Microsoft Dynamics CRM
- Microsoft Dataverse
- Power Apps
- Power Automate
- Power Pages
- Power BI
- Microsoft Entra ID
- Azure Services
Integration Technologies
- REST APIs
- Azure API Management
- Azure Functions
- Data Integration Services
Business Analysis Tools
- Business Process Modelling (BPMN)
- Process Mapping
- Requirement Management
- User Story Development
- Gap Analysis
- Wireframing and Prototyping
Deliverables
Business Analysis Deliverables
- Business Requirements Document (BRD)
- Functional Specifications
- Use Cases
- User Stories
- Process Flow Diagrams
- Gap Analysis Assessment
- User Acceptance Test Scenarios
- Business Sign-Off Documents
Architecture Deliverables
- Solution Architecture Document
- High-Level Design
- Low-Level Design Review
- Integration Design
- Security Design
- Data Migration Strategy
- Data Model Design
- Environment Strategy
- Technical Governance Documents
- Go-Live Readiness Assessment
Preferred Experience
- Alumni Management Systems
- CRM & Customer Engagement Platforms
- Marketing Automation Solutions
- Education Sector Systems
- Student Information Systems
- Event Management Platforms
- Digital Identity & Membership Solutions
- Power Platform Enterprise Implementations
