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ascendion

Software Support Engineer

2-5 Years
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  • Posted 11 hours ago
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Job Description

Role:

  • We are hiring a software support engineer for a post-deployment software support role.
  • This is a hands-on technical role involving production troubleshooting, code-level debugging, bug fixing, application configuration, integration support, and stakeholder updates.
  • This is suitable for candidates from application support, production support, L2/L3 support, software maintenance, or software engineering backgrounds who are comfortable supporting live systems after deployment.

Responsibilities:

  • Investigate and resolve post-deployment application issues, including configuration, performance, integration, and software defects.
  • Perform code-level debugging and support bug fixes with the development team.
  • Review logs, alerts, and monitoring data to support incident investigation and performance troubleshooting.
  • Support integration issues involving APIs, messaging platforms, authentication, databases, and connected systems.
  • Document troubleshooting steps, known issues, root-cause findings, and best practices.
  • Participate in planned standby, shift, or overtime support when required by project needs.

Required Skills:

  • 2–5+ years in software support and software maintenance.
  • Hands-on troubleshooting of live / production applications.
  • Experience with bug fixing, code-level debugging, SQL, logs, or application configuration.
  • Ability to support post-deployment incidents, RCA, and stakeholder updates.
  • Comfortable with planned standby, shift, or OT support when required.

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About Company

Job ID: 148954539

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