Software Support Engineer

Role:

• We are hiring a software support engineer for a post-deployment software support role.
• This is a hands-on technical role involving production troubleshooting, code-level debugging, bug fixing, application configuration, integration support, and stakeholder updates.
• This is suitable for candidates from application support, production support, L2/L3 support, software maintenance, or software engineering backgrounds who are comfortable supporting live systems after deployment.

Responsibilities:

• Investigate and resolve post-deployment application issues, including configuration, performance, integration, and software defects.
• Perform code-level debugging and support bug fixes with the development team.
• Review logs, alerts, and monitoring data to support incident investigation and performance troubleshooting.
• Support integration issues involving APIs, messaging platforms, authentication, databases, and connected systems.
• Document troubleshooting steps, known issues, root-cause findings, and best practices.
• Participate in planned standby, shift, or overtime support when required by project needs.

Required Skills:

• 2–5+ years in software support and software maintenance.
• Hands-on troubleshooting of live / production applications.
• Experience with bug fixing, code-level debugging, SQL, logs, or application configuration.
• Ability to support post-deployment incidents, RCA, and stakeholder updates.
• Comfortable with planned standby, shift, or OT support when required.