Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking for a Servicenow Developer. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.
Key Competencies Required for the Role
- ServiceNow Platform Expertise — Deep technical proficiency across ITSM, ITOM, CMDB, App Engine, and Service Portal/Workspace modules, including advanced scripting (JavaScript, Glide API) and platform configuration.
- ITIL Framework Knowledge — Strong understanding of ITIL v3/v4 practices for Incident, Problem, Change, Service Request, and Configuration Management processes.
- Solution Architecture & Design Thinking — Ability to translate complex business requirements into scalable, maintainable ServiceNow solutions aligned with CSDM and platform best practices.
- Integration & API Management — Proficiency in designing and troubleshooting REST/SOAP integrations, IntegrationHub spokes, orchestration, and data flows between ServiceNow and external enterprise systems.
- Security & Compliance — Knowledge of ACL design, role-based access control, data policies, secure scripting practices, and audit readiness. Ability to support compliance evidence collection.
- Platform Performance Tuning — Ability to diagnose slow transactions, optimise scripts and queries, leverage Instance Scan/HealthScan, and maintain platform health proactively.
- Release & Environment Management — Proficiency in update set management, application repository, deployment pipelines, and environment promotion across dev/test/prod instances.
- Analytical & Problem-Solving Skills — Ability to analyse platform performance, identify root causes, and drive data-driven improvements using Platform Analytics and reporting dashboards.
- Stakeholder Communication — Explaining technical architecture and platform matters clearly to both technical teams and non-technical senior management audiences.
- Leadership & Mentoring — Ability to guide developers, conduct design reviews, drive governance standards, and raise the overall technical maturity of the ServiceNow team.
Requirements
- Minimally a Degree in Computer Science, Information Technology, or related discipline.
- Minimum 5–7 years of hands-on experience in ServiceNow platform development and administration, with demonstrated expertise in ITSM, ITOM, CMDB, and App Engine.
- ServiceNow Certified System Administrator (CSA) is mandatory; Certified Implementation Specialist (CIS-ITSM, CIS-ITOM, or CIS-Discovery) or Certified Application Developer (CAD) is highly preferred.
- Experience with Now Assist / Gen AI capabilities, Virtual Agent, and Predictive Intelligence is an advantage.
- Experience with Automated Test Framework (ATF) and regression testing strategies is an advantage.
- Familiarity with Service Portal, UI Builder, and Workspace development.
- Prior experience in public sector or government IT environments would be an advantage.
WHAT'S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information] Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Meenakshi
Reg No: 201201037177
Avensys Consulting Sdn Bhd
