Responsibilities
Provide software
- application support, troubleshooting and bug fixing related to the maintained Software Applications.
- Involve in implementation of application enhancements as and when require.
- Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
- Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
- Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
- Document and track incidents and provide regular progress updates.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
- Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments.
- Update project documentation in accordance to company QMS processes.
Requirements
- Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
- Hands-on experience with Java, PHP, Python, APIs (RESTful and SOAP) and shell scripting.
- Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
- Proven experience in application support and user query management (L1/L2).
- Strong problem-solving skills with a commitment to a zero-defect mindset.
- Must be team player with fast learning skill.
- Based in Changi Airport ( 5day week 830am to 6pm ) .Be on rotating standby
- Able to start work immediate or on short notice will be advantageous
Maestro HR
damien lee tian hong
R1106726
16C8462
