Software Engineer

Overview

As a Day 2 Software Engineer, you will be responsible for ensuring the smooth operation of our software products post-deployment. Your role will involve not only fixing coding bugs but also performing end-to-end troubleshooting to identify and resolve issues related to configuration, performance, and integration.

Key Responsibilities:

- End-to-End Troubleshooting: Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration.

- Bug Fixing: Identify, analyze, and resolve coding bugs in a timely manner.

- App Configuration Management: Review and update app configurations to ensure optimal performance and compatibility.

- Integration Support: Assist in resolving integration issues with other systems and platforms.

- Customer Support: Provide technical support to customers and address their concerns effectively.

- Documentation: Maintain detailed documentation of issues, solutions, and best practices.

- Collaboration: Work closely with development, QA, and support teams to ensure seamless software operation.

Qualifications:

- troubleshooting skills with the ability to diagnose and resolve complex issues.

- Familiarity with software configuration management and performance monitoring tools.

- Experience with Node.js, React, Microservices, Docker, Kubernetes, Podman, MongoDB