Software Developer

Company Overview

Virtusa is a global IT services leader delivering transformational consulting, technology, and outsourcing solutions. We empower Global 2000 clients across industries to enhance performance, accelerate time-to-market, and improve customer service through innovative software platforms.

Job Summary

Design, develop, and deploy scalable Salesforce applications to enhance customer service operations and automate business processes. Collaborate with stakeholders to translate complex requirements into technical solutions, ensuring high-quality delivery and integration with third-party systems.

Responsibilities

• Design, build, and deploy scalable applications using Salesforce platform technologies, including OmniStudio, Apex, and Lightning Web Components
• Automate and streamline business processes by leveraging low-code/no-code Salesforce tools such as Flow, Process Builder, and App Builder
• Collaborate with business analysts, product owners, and stakeholders to translate complex business requirements into clear technical specifications
• Enhance customer service operations within Salesforce Service Cloud / PSS, including case management, digital channels, and knowledge base configuration
• Design and implement API integrations with third-party systems and internal tools, managing authentication, data mapping, and optimizing performance
• Participate actively in agile development processes, including sprint planning, backlog grooming, and daily stand-ups
• Conduct thorough unit testing, integration testing, and support user acceptance testing to ensure reliable, high-quality delivery
• Maintain clear and comprehensive technical documentation, including architecture diagrams, design specifications, and support materials
• Apply creative problem-solving and innovative thinking to develop scalable technical solutions aligned with business goals

Required competencies and certifications

• Bachelor's or Diploma in Computer Science, Software Engineering, Information Systems, or a related discipline
• Minimum 3 years of hands-on experience with Salesforce, specifically in Service Cloud / PSS implementations
• Proficiency in Salesforce OmniStudio components (FlexCards, Integration Procedures, DataRaptors, OmniScripts)
• Expertise in Apex, SOQL, and Lightning Web Components (LWC) development
• Experience in Salesforce Platform API development and integration
• Familiarity with Salesforce DX, Git, and modern DevOps practices
• Proven ability to decompose complex business needs into manageable technical components
• Strong problem-solving skills with a proactive, innovative, and analytical mindset
• Effective interpersonal and communication skills to collaborate within cross-functional teams

Preferred competencies and qualifications

• Salesforce certifications such as Platform Developer I / II, OmniStudio Developer, and Service Cloud Consultant
• Experience working in agile teams using Scrum or Kanban methodologies
• Exposure to CI/CD pipelines and tools like Gearset, Copado, or Jenkins
• Familiarity with low-code/no-code platforms such as Microsoft Power Apps, Mendix, or OutSystems
• Experience with mobile-responsive Salesforce apps and Salesforce mobile publisher features
• Experience with third-party system integration (e.g., REST/SOAP APIs, middleware platforms like MuleSoft, Boomi) is a plus