Software Developer (Payment Applications, Pega, Splunk)

5-7 years
7000 - 9500 SGD monthly
22 days ago 2 Applied
Job Description

Responsibilities

  • Managing payment applications for Banking sector
  • Good experience in automation tools for Banking
  • Provide application maintenance and support at L2-L3 level
  • Perform application testing and closure of application defects
  • Provide production support to users, handle user queries and resolve production issues.
  • Provide resolution/workaround to issues and problems reported.
  • Liaising with external systems in resolving production issues when necessary.
  • Ensure service level agreements are met and escalate whenever required
  • Ensure all assigned deliverables are completed on time and to the required level of quality.
  • Identify, log, monitor and escalate issues/outages and ensuring timely assignment and resolution of incidents to meet SLA's
  • Proactively preventing the occurrence of incidents, problems and errors, via the identification, investigation and resolution of client and/or organizational Service Management issues . Deliver appropriate and effective communications to client/management and/or 3rd party vendor on issue escalation and resolution at all stages
  • Proactive prevention of problems via trend analysis, targeting support action and communication
  • Discover, analysis and document accurate information to support the effective management of events through its relevant process such as Change, Incident and Problem Management
  • Establish and maintain good relationships with clients and other third party vendors.
  • Ensure adherence of existing and new processes and process changes for completeness, consistency and conformity to Service Management documentation standards (including naming standards policy guidelines, etc)
  • Governance of ITIL disciplines ensuring compliance to industry and internal audit controls are met

Requirements

  • Relevant working experience of 8+ years
  • Relevant recent working experience in Pega, a minimum of 1 year experience in Pega is mandatory, preferably certified in Pega
  • Relevant work experience in Splunk, preferably Splunk-certified
  • Relevant work experience in AWS, AWS certification is preferred.
  • Relevant experience in Application Support/Production Support for Banking sector
  • Knowledge in Reconciliation

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