We are seeking experienced Service Now Software Developers to design, implement, and maintain enterprise Service Now solutions. The successful candidates will work on the Service Now Customer Service Management (CSM) platform, focusing on system integrations,workspace development, and portal UI/UX design.This role requires strong technical expertise in Service Now platform development, backend integrations, and modern web technologies to support large-scale enterprise digital transformation projects.
Key Responsibilities
- Design and implement solutions within the ServiceNow Customer Service Management (CSM) module.
- Develop and maintain Service Now Work spaces,portals, and integrations.
- Build scalable backend services and APIs for enterprise system integrations.
- Customize Service Now applications using JavaScript, Service Now scripting, and platform tools.
- Collaborate with solution architects, system analysts, and front end developers to deliver high-quality solutions.
- Troubleshoot and optimize application performance, reliability, and security.
- Maintain system documentation and follow best practices for Service Now development.
Specialized Roles
1. Integration Developer
Responsibilities
- Design and develop Service Now integrations with external enterprise systems.
- Implement REST/SOAP APIs and data integration pipelines.
- Manage system data flow between Service Now and other platforms.
Required Skills
- Strong experience in Service Now Integration Hub, REST APIs, and middle ware integrations.
- Backend development experience using JavaScript or related technologies.
2. Workspace Developer
Responsibilities
- Develop and customize Service Now Work space interfaces.
- Configure workspace components based on operational workflows.
- Implement backend logic supporting workspace functionality.
Required Skills
- Hands-on experience in Service Now Workspace development and configuration.
- Strong knowledge of Service Now scripting and backend development.
3. Frontend Portal Developer
Responsibilities
- Develop and maintain Service Now Service Portal interfaces.
- Design responsive UI/UX components for customer service applications.
- Work closely with integration and backend developers.
Required Skills
- Experience with Service Now Service Portal, HTML, CSS, JavaScript, and AngularJS.
- Strong UI/UX design and frontend development experience
Minimum Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or Information Technology.
- Minimum 3-5years of professional experience in Service Now platform development
- Experience implementing Service Now CSM solutions in enterprise environments.
- Strong knowledge of JavaScript, REST APIs, and web technologies.
- Experience working in Agile or enterprise software development environments.
- Service Now Certified System Administrator (CSA) or other Service Now certifications.
- Experience in enterprise system integrations and digital transformation projects.
- Knowledge of cloud platforms and DevOps practices.
- Knowledge of banking security standards, data protection, and regulatory compliance
