Roles & Responsibilities
Job Scope
- Perform daily monitoring, maintenance, and troubleshooting of backup jobs on platforms (MS Active Directory, Exchange, Oracle, SQL Server, Windows, VMware, UNIX servers).
Python / PowerShell Scripting Language
- Manage and support Storage systems, including:
- Vulnerability remediation
- Capacity management
- Configuration management
- Provisioning and zoning of new servers using SAN switches
- Analyze backup software performance to meet client needs and monitor scheduled backups for success or remedial action in case of failure
- Provide backup system data statistics to management
- Perform regular DR (Disaster Recovery) test plans for backup data restoration and storage replication availability
- Monitor usage and performance of storage, performing capacity planning for storage growth and providing management with updates
- Manage storage and backup changes through change request processes and provide status reports to relevant parties
- Respond promptly to incidents, investigate, and provide temporary and/or permanent resolutions, with timely status updates to relevant parties
- Monitor agreed service levels, document & maintain system configurations, and provide regular reporting
- Ensure service levels meet requirements and propose and implement action plans when necessary
- Expected to work during off-peak hours for system activities (e.g., patching, upgrades)
- Identify, research, and resolve technical problems
- Operate within set guidelines, policies, and procedures, executing instructions with minimal supervision
- 24x7 Operations Support
Who we are looking for
- Degree/Diploma in Computer Information Systems or related field
- Preferred knowledge in EMC Networker / EMC Data Domain / VEEAM
- Proficient in storage and backup
- Python / PowerShell Scripting Language is a must
- 3 - 5 years relevant working experience (preferably in Business Continuity Planning / Disaster Recovery)
- Working knowledge of Veritas NetBackup / EMC ISILON / EMC VMAX / EMC POWERMAX (good to have but not a must)
- Understanding of orchestration and automation methodologies in service provider environments
