Job Description
Join a dynamic FinTech software company providing tailored web-based solutions to clients in the financial sector. As an L1 Support Engineer, you'll be the first line of defense in solving technical issues and ensuring smooth user experiences.
- Salary up to $4,000/month + AWS + Bonus (approx. 2-3 months)
- 12-hour rotating shift with a 3-2-2-3 schedule
- Morning: 8 AM-8 PM (office-based)
- Night: 8 PM-8 AM (work from home)
- No after-hours standby required
- Office location: Tanjong Pagar
- Fun, fast-paced, and tech-savvy work environment
Key Responsibilities:
- Provide technical support via email, phone, and chat channels.
- Troubleshoot and resolve software issues raised by clients.
- Maintain and update support tickets with timely and accurate information.
- Build rapport with clients and ensure clear communication throughout the support process.
- Create and maintain documentation, knowledge base articles, and troubleshooting steps.
- Collaborate with internal teams to escalate and resolve complex issues.
Requirements:
- Diploma in Computer Science, IT, or related discipline
- Strong communication and interpersonal skills
- Ability to explain technical issues to non-technical users
- Customer-first mindset with a proactive attitude
If you're passionate about tech support and want to be part of a growing FinTech ecosystem, apply now with your latest resume!
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Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd - 11C5781
