Software Application Engineer

Job Description

• Participated in the main development team to provide L2 & L3-code level support
• Hybrid work arrangement with positive and innovative culture
• Salary up to $10,000 + AWS

We are expanding our team with Software Application Engineer to be part of the main development team to provide technical support (code level changes).

• Comprehensive employee's benefits including up to 21 days of Annual Leave, medical coverage, transport and training allowance, etc

Responsibilities:

1. Monitor system performance, resolving technical issues, and coordinating with different teams for problem resolutions.
2. Monitor and analyse the current state for various software applications / product runtime environment to ensure optimum system performance.
3. Manage application and security incidents, conduct problem determination, work with various teams to resolve issues on timely basis to meet SLA.
4. Develop operations and processes guide to ensure every aspect of operations is documented and comply with audit requirements.
5. Manage day-to-day operation activities, analyse statistics and write status and progress reports.

Requirements:

• Min. Diploma & above
• Proven experience as an Operations Engineer or similar role
• Experience in incident management workflows, using ITSM tools such as ServiceDesk, Remedy, Zendesk, etc
• Experience in security and access control measures to control privileged access to test production environment

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Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd - 11C5781