Performance Analysis & Metrics Management:
- Analyze and report on existing soft services performance metrics across the APAC region
- Identify gaps in current measurement systems and develop new KPIs and metrics where needed
- Create and maintain performance dashboards for regular reporting to regional leadership
- Conduct trend analysis and provide actionable insights for service improvement
- Standardize reporting methodologies across different countries/areas
Program Management:
- Lead and coordinate regional soft services initiatives from conception to implementation
- Develop project plans, timelines, and resource requirements for regional programs
- Track and report on progress of regional initiatives
- Identify and manage program risks and dependencies
- Ensure alignment of regional initiatives with global strategies
Stakeholder Management:
- Work closely with country-level teams to understand local challenges and opportunities
- Facilitate regular communication between regional and local teams
- Build strong relationships with key stakeholders across the APAC region
- Coordinate with global teams for best practice sharing and alignment
Continuous Improvement:
- Identify improvement opportunities through data analysis and stakeholder feedback
- Develop business cases for proposed improvements
- Support the implementation of improvement initiatives
- Monitor and report on the effectiveness of implemented changes
Required Qualifications:
- Bachelor's degree in Business Administration, Facilities Management, or related field
- 5+ years of experience in program management, preferably in facilities management
- Strong analytical skills with experience in data analysis and reporting
- Proven track record in stakeholder management across multiple countries
- Experience in continuous improvement methodologies
- Excellent communication skills in English (additional APAC languages are a plus)
Required Skills:
- Advanced Excel and data visualization skills
- Project management tools and methodologies
- Strong presentation and stakeholder management capabilities
- Understanding of facilities management operations and metrics
- Ability to work across different cultures and time zones
Desired Qualities:
- Self-starter with ability to work independently
- Strategic thinker with strong problem-solving skills
- Detail-oriented with excellent organizational capabilities
- Adaptable and flexible in approach to work
- Team player with strong collaboration skills
Travel Requirements:
- Regular travel across APAC region (approximately maximum of 2-3 times a year)
This role offers an excellent opportunity to drive regional improvement initiatives and make a significant impact on the efficiency and effectiveness of soft services delivery across the APAC region.
