Job Purpose:
To support the Medical Social Work Department in providing emotional, social, and practical assistance to residents and their next-of-kin through referral management, administrative support, enquiry handling, basic supportive counselling, and coordination of social and financial assistance services, with the aim of enhancing coping, well-being, and quality of life.
Details and Responsibilities:
- Receive, process, and maintain referral records for nursing home and day care centre admissions
- Support Medical Social Workers (MSWs) in intake assessments, admission coordination, and service arrangements
- Assist residents with community-related matters, including accompanying them to banks, Housing & Development Board (HDB), and other agencies as required for case management purposes
- Maintain accurate records and documentation to facilitate periodic reporting, statistical returns, audits, and ad hoc information requests
- Support the daily operations and administrative functions of the Medical Social Work Department
- Provide case management support to MSWs, including social-emotional support and practical assistance to residents, clients, and their next-of-kin
- Process applications for subsidies, means testing, and various financial assistance schemes
- Conduct financial assistance applications and renewals for residents and clients of the nursing home and day care centres
- Attend to public enquiries regarding nursing home and day care services, providing information, guidance, and appropriate referrals
- Collaborate with internal and external stakeholders to ensure smooth service delivery and continuity of care
- Perform any other duties and responsibilities assigned by Management and/or the Medical Social Worker
Qualification, Education, and Skills:
- Minimum GCE A Level / Diploma in Social Services or equivalent for those without experiences
- Minimum GCE O Level or equivalent for those with at least 1-2 years in social service sector.
Core Competencies:
- Good interpersonal and communication skills
- Ability to work with elderly residents and their families
- Strong administrative, documentation, and organizational skills
- Ability to handle sensitive and confidential information professionally
- Team player with a service-oriented mindset
- Proficiency in Microsoft Office applications
Working Conditions:
- Required to accompany residents to banks, Housing & Development Board (HDB), government agencies, healthcare institutions, and residents homes/properties as part of case management and social work support services
- Required to work with residents and next-of-kin who may present with complex psychosocial, behavioural, emotional, or family-related challenges
- May be required to work occasional evenings, weekends, or public holidays to support operational needs, resident welfare, or departmental activities
