Job Description:
Case Management
- Process new applications and conduct assessment with volunteers team.
- Evaluate and identify areas for follow up (e.g. social support, referral to internal/external resources).
- Participate in monthly case conference with preparing cases to be discussed and sharing with volunteers.
- Support case work activities, including conducting home visits and organizing events.
- Demonstrate knowledge of available community resources and social supports.
- Engage and work collaboratively with various community agencies (e.g. Medical Social Worker, Family Service Centre, Social Service Office and other agencies).
Volunteer Management
- Assign cases to community volunteers and provide them with necessary support and supervision.
- Maintaining regular communication with volunteers.
- Ensuring volunteers adhere to organizational policies, procedures and legal requirements.
- Conduct volunteer training sessions and resources to equip volunteers with necessary skills and knowledge.
Documentation and administrative tasks
- Consolidate and maintain accurate records by filing relevant documents and updating case notes in the profile database promptly.
- Prepare purchase requisitions or funding requests for aid-related expenses, such as medical consumables, furniture purchase, financial assistance and emergency funds.
Job Requirements:
- Possess a Diploma in Social Sciences (Social Work)/ Psychology Studies/ Counselling/ Community Care or Services/ Social Service/ Social Enterprise or its equivalent. Education or training in social work or a related field is preferred.
- Strong organizational and communication skills, with the ability to interact effectively with clients and volunteers from diverse backgrounds.
- Compassionate and empathetic approach to working with clients in need.
- A team player who is able to work independently in fast-paced working environment.
- Meticulous and good administrative skills
- Proficient in MS Office applications (e.g. Excel, Word, PowerPoint, Outlook, Teams)
- Proficient in English and Chinese, in order to be able to communicate with only English-speaking or only Chinese-speaking clients and volunteers.
- No experience required.
