About MEXC
Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.
MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.
Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.
At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.
As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.
Key Responsibilities
- Lead and execute global community operation strategy across multi‑language communities, aligning with brand goals, user growth metrics and market opportunities.
- Drive end‑to‑end community content planning, community activation, user retention & conversion initiatives, covering long‑term community operation and real‑time event‑driven campaigns.
- Collaborate cross‑functionally with Product, Brand, PR, Growth and Customer Support teams to support product launches, offline & online events, partnership collaborations and global go‑to‑market initiatives.
- Monitor community sentiment, user feedback, market trends and hot topics, launch timely community activities to boost user engagement, mitigate community risks and optimize user experience.
- Establish and maintain consistent community tone & operation standards for regional communities across different time zones.
- Lead, mentor and manage multi‑lingual community moderators and community operation teams distributed globally.
- Define clear community‑focused KPIs, build performance dashboards, leverage data to iterate community operation strategies and improve retention, activity and conversion metrics.
- Build and nurture relationships with key industry KOLs, community ambassadors and local crypto community leaders.
- Identify emerging community channels, local crypto culture and user demands to optimize global community layout.
Requirements
- 8+ years of community operation experience, preferably within fast‑paced consumer‑facing industries (crypto, fintech, web3‑tech).
- Proven track record of building and scaling multi‑language global communities, delivering measurable improvements on user engagement, retention and brand advocacy.
- Strong understanding of crypto culture, web3 community dynamics and user behavior on Telegram, Discord, X and other community‑centric platforms.
- Deep hands‑on knowledge of community activation mechanisms, user retention tactics and crisis handling for global crypto communities.
- Practical experience building community operation frameworks and go‑to‑market strategies for global user groups.
- Fluent in English and Mandarin, with excellent written & verbal communication capabilities in both languages.
- Solid hands‑on experience managing and mentoring distributed community operation & moderator teams.
- Strong analytical skills: able to interpret community data to adjust operation tactics and drive business outcomes.
- Highly creative, agile, comfortable working in fast‑moving, globally distributed remote environment.
- Base location in Singapore (remote work acceptable, Singapore‑based candidates preferred).
Why Join Us
At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.
• Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.
• Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.
• Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized and rewarded.
• Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.
• Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.
