Social Media E-Commerce Specialist (Facebook / TikTok Shop)

1. Social Commerce Management

. Set up and manage Facebook Shop & TikTok Shop.

. Upload vouchers, deals, and products with proper pricing, titles, and descriptions.

. Create promo campaigns to increase sales.

. Monitor orders, customer questions, and fulfilment issues.

. Improve conversion rate through better listing, creatives, and copywriting.

2. Content Creation

. Design graphics for product listings, promotions, banners, and social posts.

. Create basic short videos for TikTok/Facebook (product showcase, voucher promo).

. Work closely with the team to create storytelling posts for BestFoody followers.

3. Social Media Management

. Plan weekly posting schedule for Facebook + TikTok.

. Manage comments, community messages, and enquiries.

. Analyse page performance and suggest ways to increase engagement.

4. Marketing & Sales

. Understand how to push sales through:

. Facebook ads (basic knowledge is a bonus)

. TikTok Shop voucher promotions

. Influencer or KOL collaboration

. Come up with ideas for flash sales, bundle deals, and voucher campaigns.

5. Basic Admin & Coordination

. Work with vendors or suppliers to get product info.

. Prepare reports for sales and content performance.

. Follow up with customers and reply messages politely.

Requirements

. Experience in TikTok Shop OR Facebook Shop is a must.

. Familiar with content creation, social media marketing, and basic design.

. Able to use Canva or simple editing apps.

. Creative, fast learner, and understand current social media trends.

. Bonus: Experience with food-related content or e-commerce.