The Senior Officer/Manager, Client Implementation Advisor supports the Wholesale Banking business by leading the implementation of customer solutions for Global Corporates and Financial Institutions. This client-facing role manages end-to-end implementation from deal closure through live operation, ensuring timely delivery, service quality, and revenue enablement.
Client Implementation & Project Delivery
- Lead implementation of account opening and cash management solutions from deal won to live operation.
- Manage projects of varying complexity using structured project management methodologies.
- Deliver implementations within agreed timelines and service level agreements while managing multiple concurrent projects.
Stakeholder & Relationship Management
- Act as the primary point of contact for clients during the implementation phase.
- Manage client expectations through proactive follow-ups, solution walkthroughs, and user training.
- Partner closely with Sales, Product Management, Client Service, and Operations teams to enable business strategy execution.
Product & Solution Expertise
- Provide technical expertise on electronic banking products and cash management solutions.
- Support Corporate Bankers and Transaction Banking Sales during complex solution discussions and RFP engagements.
- Participate in client solutioning for working capital and transaction banking initiatives.
Operational Execution & Process Management
- Ensure client solutions are implemented efficiently in line with defined onboarding and fulfillment processes.
- Focus on reducing cycle time to accelerate time-to-revenue for the Bank.
- Manage and document changes to onboarding policies and procedures to enhance future client experience.
Risk, Compliance & Governance
- Adhere to internal policies, operational risk controls, and regulatory standards throughout the onboarding process.
- Apply knowledge of KYC requirements and client structures during account opening and service setup.
- Support compliance reviews and ensure proper documentation is maintained.
Experience & Qualifications
- One to two years of experience in account opening or electronic banking service implementation.
- Strong project leadership capability in managing cross-functional initiatives in fast-paced environments.
- Good understanding of commercial banking products and industry practices.
- Analytical, resilient, and self-motivated with the ability to manage multiple priorities effectively.
