Hands-on management of all Keppel DC sites to ensure that all parts of the DCIM/BMS/EMS/CMS/BaMS Applications system and OT/ICS Infrastructure designs are correctly implemented by the Vendors as per KDCH IT & OT/ICS standards and Operational SLA Requirements.
Ensure high availability and uptime of ICS in line with facility SLAs and operational requirements.
Implement and manage cybersecurity controls aligned with company policies and frameworks.
Operations Management especially - Incident/Change Management are delivered as per the Global Operational procedures and standards.
Problem Management (any repeated Faults/bugs leading to Incidents need to be reviewed and permanent fix to be done working with the OT/ICS Vendors.
Perform diagnostics, troubleshooting, and root-cause analysis for ICS issues affecting system availability or performance.
Work closely with facility operations, IT security, and engineering teams to support holistic site reliability by providing technical support, guidance and OT/ICS governance.
Technical Project Management of any IT & OT/ICS initiatives (e.g., Industrial Controls System for Mechanical & Electrical facilities & Cyber Security).
Perform routine proactive follow-ups with OT/ICS vendors to ensure the scope of works, server maintenance activities including Windows /Linux patching (both upgrades and security patches) and maintain backup/recovery.
Provide technical operational support on the current OT/ICS systems (VMWARE/Windows). BACKUP/Recovery and Windows Domain Controller with Integrated knowledge on OT/ICS LAN / WAN / Cyber Security Technical Controls like Firewalls Administration following proper Incident Management/Problem Management Process.
Plan and execute system upgrades, configuration changes, and lifecycle replacements with minimal disruption.
Implement corporate IT Security policies procedures and standards to maximize the performance of systems, applications, and networks. This includes the Data Backup Recovery and any License Management.
Lead and Manage any Tech Refresh OT/ICS systems to make sure the Standards are maintenance and transparency in operations are maintained.
Assists with input on new or upgrade OT/ICS projects.Support the analytical, technical, and administrative work in the planning, design, and installation of new or existing OT/ICS systems.
Develop the OT/ICS systems technical design working with the OEM Equipment Vendors through the Design consultants, Project and Engineering team, OT/ICS Vendors so that Technical, Design and Operations standards are maintained across different DCs built.
Review the vendors proposals to comply with the standards and designs by working closely with the project team, operation team, cybersecurity team.
Work with the OT/ICS vendors through the Project team (DC Build team) and KDC IT Infrastructure & Applications team to ensure the Implementation of the OT/ICS systems are implemented as per the Technical Design and Operations standards, so that Standardized Operating OT/ICS systems are Delivered to the Operations team
Engage, lead, and direct vendors via Scope of Work and Requests for Proposals/information documents.
Perform inspections and assist in the testing and commissioning of the OT/ICS systems from KDC operations perspective.
Prepare and maintain OT/ICS systems support documentation and test plans.
Standardize the Parameters (Data Points) including the Threshold to be monitored (Operational and Predictive Parameters for different Equipment's, Alerts/Alarming standards for the different Equipment's. Make sure Right Alarms is received by the right person at the right time.
Maintain accurate records of system architecture, patching status, change control, and recovery procedures in the company's share-point.
Participate in VA/penetration testing, and incident response efforts for ICS-related security events.
Support internal and external audits through detailed documentation and system evidence.
Support any DC certification Process and Corporate Audit team for any certification and audit works.
JOB REQUIREMENTS
Job Requirements
Diploma/Degree in Information Technology / Electrical Engineering, Engineering Technology, or OT/ICS related Engineering degrees or equivalent professional experience.
Skilled and proactive OT/ICS SME support, maintain, and secure OT/ICS systems in critical facility environments.
Must have work Experience with different OT/ICS protocols (BACnet, Modbus, OPC, SNMP, Etc.)
Must have work Experience with different OT/ICS SCADA systems & network Equipment's like PLC, HMI, DDC, RTUs, Gateways, Converters, Network Controllers, and control Panels.
Knowledge in Basic TCP/IP, Ring/Star/Mesh Networking, Modbus RTU, BACnet MSTP is a must.
The ideal candidate will have a strong background (Hands-on experience) in OT/ICS technologies and an in-depth understanding of the unique requirements and cybersecurity challenges of critical infrastructure.
Proficiency in ICS lifecycle management, backup/recovery, and patch management.
To ensure the continuous operation, safety, and cyber-resilience of systems such as HVAC, electrical management system, chiller management system, DCIM/BMS and backup and recovery systems.
Ability to read, interpret, and review engineering documents that may include: Control Drawings, Sequence of Operations, Bill of Materials, Graphical User, Interface requirements, and Functional Specifications.
Preferred to have Working knowledge and experience with Networks and System controls supporting OT/ICS Applications (BMS/CMS/EMS/DCIM) in Critical facilities.
In-depth skills on DC Networks (DC LAN, WAN, Office WIFI, Firewalls). Responsible for estimating, planning and implementing networks with Vendors/Systems Integrators on the DC systems hosting OT/ICS Applications, Administration and operations of Windows/ADS, Server & Storage, Backup/Recovery Software operations knowledge.
Basic end to end Troubleshooting skills on OT/ICS system like SCADA, PLC, DDC, RTUs, Gateways, Network switches, Firewalls, instruments and Network.
Must have the ability to work collaboratively with other DC Facility operations teams as well as non-technical leadership in gathering requirements and coordinating activities with the Vendors/Systems Integrators based on the project scope and deliverables.
5 or more years of experience with the Design, Implementations and Operations critical control and monitoring systems (DCIM/BMS, ICS, SCADA, PLC, DDC, Instrumentation, Networking) and support for critical facilities covering the following technologies.
Working knowledge and experience with an OT/ICS Systems (DCIM/BMS, CMS, EMS, BaMS, FMS, etc.,) as Primary - Weightage 50%
Working knowledge and experience with an OT/ICS Systems in a Critical facility Environment. Cisco / Dell / HPE Network Switches, Fortinet Firewall, Palo Alto Firewalls and Server Administration - Weightage 20%
Working knowledge and experience with an OT/ICS Systems in a Critical facility Environment. HP/DELL servers, Windows OS, Dell Storage - Weightage 10%
