For the role of an Outlet Manager, you will be responsible for driving the overall success and profitability of the facial spa while ensuring every guest enjoys a truly rejuvenating, luxurious, and memorable experience. You will lead daily operations, inspire and develop a high-performing team, and actively drive sales revenue through strategic initiatives, service excellence, and strong client relationships.
Key Responsibilities
1) Sales, Revenue & Performance Management
- Drive spa revenue growth by actively monitoring sales performance, analyzing trends, and implementing effective strategies to achieve and exceed targets
- Maximize revenue through treatment promotions, retail sales, upselling, cross-selling, and personalized guest recommendations
- Prepare and present sales reports, performance analysis, and forecasts to Management/Superior
- Ensure optimal utilization of therapists schedules and treatment rooms to maximize productivity and profitability
2) Operations & Guest Experience
- Oversee and manage day-to-day outlet operations, ensuring full compliance with health, safety, hygiene, and brand standards
- Create and maintain a calm, welcoming, and rejuvenating environment that consistently exceeds guest expectations
- Monitor guest satisfaction through surveys, feedback, and direct interaction, proactively identifying opportunities to enhance the overall experience.
- Implement service improvements and experience-driven initiatives to elevate guest loyalty and repeat visits
3) Team Leadership & Development
- Provide ongoing coaching, performance feedback, and sales training to develop a results-driven, service-oriented team
- Conduct regular staff meetings and training sessions to keep the team updated on new treatments, promotions, sales techniques, and service standards
- Foster a culture of professionalism, teamwork, accountability, and customer-centric excellence
4) Inventory & Standards
- Manage inventory levels, retail products, and treatment supplies to support smooth operations and revenue targets
- Implement and maintain standard operating procedures for efficiency, consistency, and service quality
Requirements
- Minimum 4-6 years of experience in the Beauty/ Facial Industry, preferably in a supervisory or managerial role
- Strong sales-driven and results-oriented mindset, with proven ability to meet or exceed revenue targets
- Highly motivated, proactive, and able to take initiative
- Demonstrates strong customer-centric values and a passion for delivering rejuvenating wellness experiences
- Excellent client service and communication skills a collaborative and inspiring team player
- Customer-focused, service-oriented, and commercially minded
- Willing to work retail hours, weekends, and public holidays
