What you do
- Configure and manage Exchange environments and messaging systems, including MS Active Sync, Email Gateway, Active Directory, Spam/Antivirus Filtering, and MDM solutions
- Understand and apply networking concepts (firewalls, VPNs, DNS) that affect messaging and collaboration tools
- Ensure compliance with security protocols and requirements related to messaging systems
- Conduct in-depth root cause analysis for messaging and collaboration tools such as Intune, Ivanti, Entra, and other Microsoft 365 services
- Participate in internal and external audits and compliance discussions
- Proactively identify and resolve complex issues within Microsoft 365 Services, Hybrid Exchange, and related technologies
- Perform advanced troubleshooting and document processes for knowledge sharing on Confluence
- Suggest innovative tools and strategies to overcome challenges and enhance service delivery
Who you work with
Group Operations & Technology co-creates products and solutions. We build the underlying technology applications and services. And manage the Group's IT operations & cyber defence. 247. 365. End-to-end transaction fulfillment services. For the whole Group. With singular focus. Delivering exceptional customer experience. At the forefront of our digital transformation journey. Relentless innovation. Pushing boundaries. And it's all powered by serious investment in your development.
Who you are
- 7-10 years of experience in implementing and supporting Microsoft 365 Services, Hybrid Exchange, and related technologies
- Strong technical knowledge and practical experience in MDM, Active Directory, Hybrid Exchange, and Microsoft 365
- Experience in Microsoft Email Online Protection (EOP), SharePoint Online, and OneDrive for Business
- Excellent analytical, troubleshooting, and communication skills
- Ability to work independently and collaboratively with cross-functional teams
- Excellent communications skills, with the ability to explain complex technological ideas and concepts in a way that is understandable to a non-technical audience
- Good to have: Microsoft certifications (e.g., Messaging Administrator Associate, Security, Compliance, and Identity Fundamentals), experience with Microsoft Defender for Office, Microsoft Graph API, and Azure Automations, and banking experience
