ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in :40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and :51 manufacturing locations.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic
Goulds Pumps (with more than 175 years of history),
Bornemann, Habonim, Engineered Valves, Rheinhtte Pumpen and
Svanehj.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include
Friction Technologies, KONI and
Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include
ITT Cannon, Enidine, Aerospace Controls and
kSARIA.
Position Summary
The Site Leader is responsible for managing all aspects of ThaiPro site operations, including service team leadership, technical support for the workshop, customer engagement, safety compliance, and people development. This role ensures operational excellence, customer satisfaction, and adherence to company standards.
Essential Responsibilities
Service Team Management
- Lead and supervise the service team to deliver high-quality aftermarket support.
- Allocate resources effectively to meet service commitments and turnaround times.
- Monitor performance metrics and implement continuous improvement initiatives.
Technical Support & Workshop Operations
- Provide technical guidance and troubleshooting support for workshop activities.
- Ensure workshop processes comply with quality standards and technical specifications.
- Drive efficiency in repair, maintenance, and assembly operations.
Customer Engagement
- Act as the primary point of contact for customers, ensuring timely communication and resolution of issues.
- Build strong relationships with key clients to enhance customer satisfaction and loyalty.
- Support sales and aftermarket initiatives through technical expertise and service excellence.
Safety & Compliance
- Uphold safety standards across all site operations, ensuring compliance with local regulations and company policies.
- Conduct regular safety audits and implement corrective actions where necessary.
- Promote a culture of safety awareness among all employees.
People Management & Development
- Recruit, train, and develop site personnel to build a high-performing team.
- Conduct performance reviews and create development plans for team members.
- Foster a positive work environment that encourages collaboration and accountability.
Position Requirements
Qualifications
- Bachelor's degree in Engineering, Operations Management, or related field.
- Minimum 5 years of experience in service operations or technical support roles.
- Strong leadership and team management skills.
- Knowledge of safety regulations and workshop operations.
- Excellent communication and customer relationship management skills.
Core Competencies
- Leadership & Decision-Making
- Technical Expertise
- Customer Focus
- Safety Orientation
- People Development
