Singapore Site Lead

Role Overview

The SG Site Lead is responsible for the end‑to‑end management of facilities and property services across a multi‑site client portfolio in Singapore. This senior leadership role ensures consistent service delivery, strong stakeholder relationships, and operational excellence across all aspects of facilities management.

Acting as the primary on‑site lead, the role provides clear direction to the account team and serves as the key interface with client stakeholders, ensuring services are delivered in line with agreed contractual frameworks, governance standards, and quality expectations. The role ensures strong day‑to‑day performance oversight, supporting consistent achievement of agreed service outcomes and performance measures.

The position also supports data‑driven decision‑making through strong operational discipline, ensuring information is accurate, consistent, and fit for insight generation.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a high‑performing account team through regular performance discussions and development planning.

• Identify capability and training needs to support continuous improvement and service excellence.

• Recruit, retain, and engage talent in line with organisational values and service requirements.

• Provide clear direction and oversight to ensure responsibilities, priorities, and ways of working are consistently understood and applied.

• Foster a positive, inclusive, and professional team culture.

• Embed a strong performance mindset within the team, ensuring ownership, accountability, and timely escalation of service issues.

• Embed disciplined use of standard workflows, systems, and reporting processes to support consistent, high‑quality operational data.

Client & Stakeholder Management

• Serve as the primary point of contact for facilities management and engineering operations.

• Build strong, trusted relationships with client stakeholders and internal partners.

• Ensure management reports and operational data are accurate, timely, and appropriately reviewed.

• Oversee delivery against contractual obligations, SLAs, and KPIs, driving continuous improvement and service consistency.

• Maintain regular performance reviews with client stakeholders, proactively identifying trends and improvement opportunities.

• Establish effective engagement rhythms and operating protocols that support efficient collaboration and decision‑making.

• Promote consistent use of agreed tools, workflows, and reporting standards to ensure transparency and meaningful insights for stakeholders.

Financial Management

• Collaborate with the client to develop and manage property and operational budgets.

• Monitor expenditure, forecasts, and financial performance against agreed targets.

• Support transparent financial reporting and cost control activities.

• Support financial outcomes by ensuring operational performance aligns with agreed service levels and performance frameworks.

Contract & Vendor Management

• Ensure adherence to contract terms, scope of services, and performance requirements.

• Manage vendor performance, procurement activities, and contract documentation.

• Oversee achievement of service levels and continuous performance improvement.

• Actively monitor vendor and internal team performance against contracted KPIs and service standards.

• Implement timely corrective actions where performance variances arise, in partnership with client and internal stakeholders.

• Maintain accurate and up‑to‑date contract records and documentation.

• Ensure service delivery models remain aligned with contractual intent and governance expectations.

• Ensure vendors and internal teams adhere to defined processes, data standards, and reporting requirements to support reliable performance tracking.

Facilities & Workplace Management

• Partner with the client to support strategic planning and service delivery optimisation.

• Maintain up‑to‑date Standard Operating Procedures, Emergency Procedures, and inventory records.

• Ensure delivery of high‑quality workplace and hospitality services, including reception, catering, and events.

• Oversee helpdesk operations and execution of repair and maintenance works.

• Maintain accuracy and completeness of operational data, asset records, and service requests to support effective planning, analysis, and continuous improvement.

Critical Environment Management

• Ensure operational readiness of critical environments through effective procedures, asset management, and change management.

• Manage escalations and after‑hours requirements as needed to support business continuity.

People & Information Governance

• Apply consistent, professional people‑management practices aligned with organisational policies and local guidelines.

• Partner with internal teams to ensure people processes remain well structured, current, and effective.

• Handle employee and vendor personnel information with discretion and professionalism, in line with data protection and confidentiality requirements.

Data & Insights Enablement

• Champion data accuracy, completeness, and timeliness across operational and reporting activities.

• Ensure consistent adherence to agreed workflows and systems to enable reliable analysis, reporting, and insight generation.

• Support the evolution of insight‑led service delivery through strong foundational data and process practices.

Candidate Profile

Experience

• Minimum 10 years experience in Corporate Real Estate, Facilities Management, or Property Management.

• Strong leadership and people‑management experience within complex client environments, preferably within financial services or similarly structured industries.

• Proven experience managing P&L responsibility.

• Demonstrated success in managing senior client relationships and multi‑vendor environments.

Core Competencies

• Strong operational and technical competence across facilities and workplace services.

• Excellent stakeholder management and communication skills.

• Sound commercial and financial acumen.

• Strong organisational, project management, and prioritisation capabilities.

• Strong focus on performance management, service assurance, and continuous improvement within contractual frameworks.

• Strong appreciation for data quality, process discipline, and their role in enabling actionable insights and informed decisions.

• Confident decision‑maker with strong professional judgement.

Personal Attributes

• Client‑focused, collaborative, and solutions‑oriented.

• Professional, resilient, and adaptable.

• High integrity with a commitment to service excellence.

• Comfortable providing clear guidance and setting expectations in a constructive, respectful manner.

• Self‑driven leader with the ability to inspire and align teams around shared goals.