- Position: Showroom Manager / Customer Experience Manager
- Location: North East & North - 2 Locations
- Working Hours: 5 days work week, shift-based, 44 hours per week
- Salary (commensurate with experience) : Up to $6,800 + Variable Bonus + Transport Allowance + Mobile Allowance + Grooming Allowance + Annual Leave + Medical Benefits
- Duration: Permanent
- Industry: Premium Lifestyle Products / Showroom / Brand Experience
Main Responsibilities:
- Manage daily showroom operations and service standards.
- Lead and coach showroom team on personalized customer engagement and presentation.
- Ensure showroom ambience, display and brand image are well maintained.
- Handle customer enquiries, VIP clients and service recovery.
- Support campaigns, product launches, showroom events and activations.
- Work with Marketing, Sales, Creative and Product teams.
- Monitor customer feedback and improve customer experience.
- Plan staff roster, manpower and operational readiness.
Requirements:
- Diploma or Degree in Hospitality, Retail Management, Marketing, Business or related fields.
- Minimum 5 years of experience in luxury retail, premium showroom, hospitality, airline service, customer experience or related industries.
- Prior experience leading a customer-facing team is required.
- Well-groomed, confident, professional and comfortable engaging customers.
- Candidates from luxury retail, airlines, hospitality, lifestyle brands, interior design / furniture showrooms or automotive showrooms are welcome to apply.
- Required to work both Saturdays and Sundays, with generally one Saturday and one Sunday off per month.
Email to: [Confidential Information]
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...We do not charge our candidates any referral fee nor bind them with any contract....
Chloe Ong
Deputy Consulting Director (APAC)
Reg no.: R22105510 | EA No: 13C6684
